- Learning new cooking techniques and expanding my culinary skills
- Music
- Hiking
- Animal Care
- Volunteer Travel
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Fundraising Events
Ally Nyman
Summary
Dynamic leader with proven expertise in staff management and customer service excellence honed at Mernda McDonald's. Skilled in fostering high-performance teams through effective training, mentoring, and goal setting. Achieved significant improvements in employee engagement and customer satisfaction by implementing strategic communication and problem-solving techniques. Specializes in time management and performance optimisation, ensuring both staff and customer expectations are surpassed.
Crew Coach in 2022 to Shift Manager in 2023. As of May 2024, upskilled to Department Manager.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager
Mernda McDonald's
11.2019 - 12.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
No Degree -
Hazel Glen College
Doreen, VIC11-2023
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
- Task delegation
- Verbal and written communication
- Complex Problem-solving
- Goal setting
- Performance management
- Expectation setting
Accomplishments
- Supervised team of 10-20 staff members depending on the day.
- Achieved 100% training request by communicating to Crew Coaches with accuracy and efficiency.
- Received Manager of the Month
Certification
McDonald's Management Courses
- Leadership Transitions
- Advance Your Leadership
- Develop the Leader in Me (Department)
- Was Food Safety qualified
Interests
Timeline
Manager
Mernda McDonald's
11.2019 - 12.2024
No Degree -
Hazel Glen College
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