Cliniko
Hi, I’m
Alloura Faux
New Farm,Australia
Summary
Diligent Naturopath with a robust background in business support and operational management. Successfully coordinated cross-functional teams, enhancing workflow efficiency and streamlining administrative processes. Demonstrated proficiency in project management and resource allocation, ensuring optimal team performance and client satisfaction.
Overview
6
years of professional experience
Work History
Queensland Integrative Medicine
Business Support Manager
09.2024 - Current
Job overview
- Developed strong professional relationships with clients through attentive assistance during their interactions with the company.
- Maintained confidentiality of sensitive company information while handling various administrative tasks.
- Coordinated closely with cross-functional teams to ensure seamless execution of projects and events.
- Managed schedules for multiple executives, ensuring punctual attendance at meetings and appointments.
- Increased productivity of the reception team by observing processes, advising on and implementing changes to procedures and compiling processes for reference in training in a reception manual.
- Assisted in the development of presentations for internal meetings, conferences, or other events that resulted in clear communication of key points.
- Supported marketing initiatives by creating promotional materials that effectively communicated brand messages.
- Enhanced team productivity by streamlining administrative processes and implementing efficient workflow systems.
- Conducted in-house testing with blood samples.
- Enhanced efficiency of clinic management software by 25% by identifying inefficient processes, revising procedures on software use and implementing companion software.
- Aid the clinic in maintaining compliance by implementing Employsure recommendations, developing policy and communicating and training staff around any changes.
Precision Nutritionals/Your Solution Compounding Pharmacy
Manager
07.2020 - 09.2024
Job overview
- Established Precision Nutritionals as an independent supplement dispensary.
- Managed daily operations of a supplement dispensary for integrative health professionals.
- Delivered comprehensive product guidance to healthcare professionals and patients.
- Oversaw office design for expanded premises during the business's first year.
- Created and documented all procedures for establishing the dispensary as an independent entity.
- Developed detailed digital procedure manuals for staff reference and training.
- Oversaw revenue increases of an average of 15% per year.
- Collaborated with doctors to enhance knowledge of available products, increasing dispensary reach.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained a professional, organised, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximised performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to increase team agility and performance.
- Controlled costs to keep the business operating within budget and increase profits.
Nutritional & Environmental Medicine Queensland (now known as Queensland Integrative Medicine)
Senior Receptionist/ Clinic Management
02.2019 - 11.2020
Job overview
- Manage reception staff ensuring exceptional customer service.
- Ensured professional interactions with patients on behalf of the clinic and individual doctors.
- Enhanced team capability through comprehensive receptionist training.
- Managed inventory procurement.
- Managed coordination of appointments.
- Developed and implemented procedures to handle unexpected and prolonged digital record inaccessibility resulting in the sudden requirement for 100% manual documentation.
- Oversaw policy revisions required for medical clinics throughout the pandemic.
- Assigned crucial duties in establishing a secondary enterprise (Precision Nutritionals).
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions, and re-directed calls to other team members.
Education
TAFE QLDQLD
Certificate IV from Entrepreneurship & New Business
01-2025
Endeavour College of Natural HealthBrisbane, QLD
Bachelor of Science from Naturopathy
01.2017
Skills
- High attention to detail
- Well developed organisational skills
- Task prioritization
- Operational efficiency
- File organization
- Billing
- Event management
- Statement reconciliation
- Report generation
- Customer relations
- Technical assistance
- Reliability
- Team leadership
- Analytical thinking
Accomplishments
- Achieved consistent revenue increases through effectively managing costs and increasing visibility to referring practitioners.
- Documented and resolved procedural issues which led to consistent performance.
- Reduced lost packages by 100% through development of tracking sheets and procedure to consistently hold relevant departments accountable for their receivership of items.
- Reduced cost of goods considerably by routinely negotiating with suppliers and building cross company report.
- Collaborated with team of 4 in the development of a Herbal Dispensary and commencement of Naturopathic consultation.
Hobbies and Interests
- Reading/learning - Philosophy, Psychology and History
- Cooking
- Spending time with loved ones
- Exercising
References
- Joanna Gibson- Owner of Inside Out Clinic, 0430 134 642
- Jessie King, - Nutritionist at QIM, 0410 039 980
Certification
- First Aid Certification
- Professional Membership with NHAA
- Bachelor of Health Science - Naturopathy
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Company CulturePersonal development programsSoftware
Genie
Microsoft Office
Google Suite
Interests
Philosophy
Religion
Psychology
Timeline
Business Support Manager
Queensland Integrative Medicine
09.2024 - Current
Manager
Precision Nutritionals/Your Solution Compounding Pharmacy
07.2020 - 09.2024
Senior Receptionist/ Clinic Management
Nutritional & Environmental Medicine Queensland (now known as Queensland Integrative Medicine)
02.2019 - 11.2020
TAFE QLD
Certificate IV from Entrepreneurship & New Business
Endeavour College of Natural Health
Bachelor of Science from Naturopathy
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