Ally Sutherland
Morwell
Summary
Dynamic and detail-oriented professional with extensive experience at Royal Freemasons Aged Care, excelling in patient support and medication management. Proven ability to maintain health code compliance while delivering exceptional customer service. Skilled in cleaning techniques and time management, ensuring a safe and welcoming environment for clients and guests alike.
Overview
3
3
years of professional experience
Work History
Cleaning Crew Member
Nation wide cleaning services
Traralgon
01.2025 - 03.2025
- Kept records of daily tasks performed on job log sheets.
- Maintained janitorial closets in a clean, organized manner.
- Dusted furniture, fixtures, and other surfaces.
- Replenished cleaning supplies such as toilet paper rolls and paper towels as needed.
- Vacuumed carpets, furniture, and upholstery.
- Cleaned windows, door frames, and sills.
- Disinfected kitchen appliances such as refrigerators and microwaves.
- Inspected facilities regularly for signs of wear or damage.
- Responded quickly to spills or accidents using appropriate cleaning materials.
- Followed established health codes while performing duties.
Waitress/Front of House Employee
Traralgon RSL
TRARALGON
02.2024 - 01.2025
- Providing customer assistance to people around restaurant and at the register.
- Waiting on people.
- Cleaning
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Communicated daily specials to customers.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Developed positive relationships with regular customers through friendly conversation.
- Checked back with customers throughout meal service to ensure satisfaction.
- Processed payments accurately using cash registers or POS systems.
- Provided accurate change for cash transactions using a cash register system.
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Performed basic math calculations when computing bills for customers' meals.
- Assisted other wait staff members in times of heavy customer traffic.
- Participated in team meetings to discuss new menu items or changes in policy.
- Answered questions about menu items, ingredients, and pricing.
PCA
Royal freemasons aged care
Moe/Newborough
05.2023 - 12.2023
- Accompanied clients to doctor's appointments and outings when necessary.
- Assisted patients with recreational activities such as reading books or playing board games.
- Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
- Collaborated with family members and other healthcare professionals to develop individualized care plans for each patient's needs.
- Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
- Provided emotional support to patients and families during difficult times.
- Educated families about proper nutrition for their loved ones in order to maintain good health.
- Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.
- Performed vital signs monitoring including blood pressure, temperature, pulse rate and respiration rate.
- Communicated regularly with supervisors regarding any changes in client status or behavior that require attention.
Waitress/ Front of House
Bairnsdale RSL
Bairnsdale
02.2022 - 06.2023
- Assisted in seating guests at tables or booths.
- Performed basic math calculations when computing bills for customers' meals.
- Assisted other wait staff members in times of heavy customer traffic.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Bussed tables as needed during peak hours.
- Took orders for food and drinks and delivered them to guests.
- Processed payments accurately using cash registers or POS systems.
- Communicated daily specials to customers.
- Developed positive relationships with regular customers through friendly conversation.
- Checked back with customers throughout meal service to ensure satisfaction.
- Answered questions about menu items, ingredients, and pricing.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Greeted customers and provided menus.
- Organized take-out orders efficiently according to customer requests.
Education
PCA Qualification Cert 3 - PCA
Tafe
TraralgonSkills
- Cleaning techniques
- Health code compliance
- Supply restocking
- Equipment maintenance
- Task organization
- Customer service
- Time management
- Team collaboration
- Attention to detail
- Communication skills
- Safety procedures
Timeline
Cleaning Crew Member
Nation wide cleaning services
01.2025 - 03.2025
Waitress/Front of House Employee
Traralgon RSL
02.2024 - 01.2025
PCA
Royal freemasons aged care
05.2023 - 12.2023
Waitress/ Front of House
Bairnsdale RSL
02.2022 - 06.2023
PCA Qualification Cert 3 - PCA
Tafe