Ally Warren
Melbourne,VIC
Summary
An experienced Office Management and Administration Professional, optimising productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organisational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
12
12
years of professional experience
Work History
Administrative Manager
Prixcar Services
08.2022 - Current
- Carry out prompt and effective follow-up and response to internal and external customer enquiries and concerns.
- Ensure that contract performance complies with senior management directives, customer policies and statutory regulations at all times.
- Provide monthly data and KPI reports.
- Recruiting and onboarding new staff.
- Assist finance department in clearing debtor payments.
- Ensure that all new and transferred employees receive appropriate inductions and are competent to undertake tasks.
- Ensure smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Facilitating successful cross-departmental collaborations, fostering positive working relationships between team members.
- Improve office efficiency by implementing streamlined administrative processes and procedures.
- Maintain confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Supervise admin and customer service team.
- Raising and receipting of purchase orders.
National Fleet Sales Coodinator
Prixcar Services
11.2019 - 08.2022
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Parts procurement.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Optimised workflow by prioritising tasks based on urgency and aligning team projects accordingly.
- Enhanced communication within the team through regular meetings and detailed reporting.
Customer Liaison Officer
Prixcar Services
06.2016 - 11.2019
- Coordinating major manufacturers accounts.
- Booking and coordinating client vehicles for interstate and local transport.
- Manage client enquiries.
- Monitoring daily stock, exception and build reports.
- Creating and maintaining client relationships.
- Communication with internal and external stakeholders to ensure vehicles are processed and all parties are meeting their KPI’s.
- Registering company cars via Vic Roads portal.
- Managing customer issues regarding operations and service quality.
Administration Assistant
PACIFIC BRANDS
10.2012 - 06.2016
- Receiving and processing online orders and returns
- Managing and organising stock received
- Processing of invoices
- Ensuring a high level of customer service via phone and through email
- Recording minutes of meeting
- Maintaining electronic and/or hard copy filing system
- Ordering of stationary and amenities
Education
Mackillop Catholic Regional College
Werribee, VICSkills
- Database Administration
- Effective Communication
- Records Management
- Data retrieval systems
- Relationship Building
- Office Management
- Workflow Planning
- Scheduling and calendar management
References
- Reference details available upon request.
Timeline
Administrative Manager
Prixcar Services
08.2022 - Current
National Fleet Sales Coodinator
Prixcar Services
11.2019 - 08.2022
Customer Liaison Officer
Prixcar Services
06.2016 - 11.2019
Administration Assistant
PACIFIC BRANDS
10.2012 - 06.2016
Mackillop Catholic Regional College
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