Ally Zaarour

Reception

• Greeting incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answering calls and transferring them to the correct sales consultant
• Handling multiple customers upon arrival into the dealership and appointing them to the right person.
• Scheduling appointments onto the work calendar for sales consultants and managers.
• Handling customers complaints and resolving them in a calm and efficient manner.
• Booking in the calendar and scheduling deliveries for customer to pick up brand new vehicle.
• Sorting and distributing the post.

Organising Lexus of Chatswood Annual Golf Day for 4 years, e.g.

• Conducting RSVP for the customers attending the event.
• Supporting customers with there wants and needs on the day. For Example: Dietary Requirements.
• Corresponding with locations event team to make sure all is done correct.
• 2021 Lexus Opening
• Organising with the catering companies to discuss food options.
• Delegating how to arrange the dealership with tables and stage.
• Arranging the dj for the event.
• Assembling the attendance list, and handling clients requests & dietary requirements.
• Prepare the runsheet for the upcoming event.

Registration Clerk

• Registering new Vehicles for customers.
• Transferring vehicles into customers name
• Renewing vehicle registration for all staff cars and Service Loan Cars.
• Handling multiple customers paperwork to ensure all is done correctly when clients take delivery of there new vehicle.
• Ensuring all work is done within time frames given to me by managers.
• Making sure the work is done in an efficient and professional manner and taking pride in what I do.
• Knowledge about work programs such as Erapower and EraLink.
• Allocation of payments to clients accounts.
• Scan deals into archives with confidentiality of clients personal information.
• Invoicing

• Greeted incoming visitors and customers.
• Kept reception area clean and neat to give visitors positive first impression.
• Confirmed appointments, communicated with clients and updated client records.
• Answered central telephone system and directed calls accordingly.
• Managed multiple tasks and met time-sensitive deadlines.
• Answered phone promptly and directed incoming calls to correct offices.
• Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
• Corresponded with clients through email, telephone or postal mail.
• Sorted, received and distributed mail correspondence between departments and personnel.
• Creating brochures and banners to promote what features the printers have.

• Prepare guests checks, receipts, and correct change, utilizing POS system, credit card
  machine, and cash register.
• Greet customers warmly and record menu choices while offering recommendations in line
  with individual tastes.
• Engage with customers enthusiastically, maintaining a fun and lively restaurant and bar
  atmosphere.
• Check with customers to ensure that they are enjoying their meals and take action to
  correct any problems.
• Collect payments from customers.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Stayed up-to-date on menu changes to help customers make food choices.
• Bussed and reset tables to keep dining room and work areas clean.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.