Allysia Brown
Brisbane,QLD
Summary
Results-driven customer service specialist with over 10 years of experience in the retail industry, thriving in dynamic, team-oriented settings. Proven track record as a friendly and enthusiastic team member, consistently achieving and exceeding customer service satisfaction goals. Adept at working in diverse retail and customer service environments, offering a unique blend of experience as a professional retail worker with strong leadership and relationship-building skills. Recognized for outstanding customer-oriented service, with expertise in anticipating and accommodating customer needs. Punctual, friendly, and highly enthusiastic team player with excellent interpersonal and communication skills.
Overview
11
11
years of professional experience
Work History
Retail Associate
Ampol Ltd.
Slacks Creek, QLD
01.2024 - 01.2025
- Managed inventory processes, ensuring product availability and accurate stock levels.
- Trained new staff on customer service protocols and store policies.
- Enhanced visual merchandising to optimize product displays and attract customers.
- Assisted in executing promotional campaigns, increasing customer engagement and sales.
Night Fill
Coles
Brisbane
01.2021 - 09.2023
- Proactively restocked and organised shelves, ensuring product availability and creating an inviting shopping environment for customers.
- Operated cash registers accurately, handling transactions with precision and adhering to Coles’ cash-handling policies.
- Assisted in managing inventory by conducting regular stock checks, identifying slow-moving items, and reporting discrepancies to management.
- Adhered to safety protocols to prevent accidents and damage to products.
- Collaborated with team members to implement merchandising strategies, contributing to attractive product displays and maximising sales opportunities.
- Participated in team meetings to discuss process improvements and address challenges.
- Adapted to fast-paced environments and busy periods to maintain workflow.
Stock Support
Wallace Bishop
Brisbane
09.2022 - 01.2023
- Demonstrated strong attention to detail and organisational skills while managing inventory, restocking merchandise, and maintaining a visually appealing layout.
- Provided assistance to store enquiries (via computer or phone).
- Incoming stock releasing and assisting with stock reshuffles, including ticketing.
- Stock picking, transferring and binning.
- Workshop job creation and repair assistance.
- Assisted with new store setups and store refits.
Retail Associate
Big W
Brisbane
09.2018 - 01.2021
- Demonstrated efficiency in processing and picking online orders, ensuring timely fulfilment and maintaining a high standard of customer satisfaction.
- Safely and efficiently handled various materials, including pallets, trollers, and cages, contributing to a smooth flow of operations within the store.
- Played a key role in ticketing, merchandising, and organising merchandise to enhance product visibility and optimise the overall shopping experience for customers.
- Showcased strong communication skills as a valuable team member in the fitting rooms, managing incoming calls and efficiently distributing them to the appropriate department.
Retail Associate
TS14+ Taking Shape
Brisbane
11.2015 - 09.2017
- Played a pivotal role as a sales stylist, consistently exceeding team sales goals and contributing to the overall success of the boutique.
- Fostered strong and lasting relationships with customers, enhancing the likelihood of repeat business and cultivating a loyal client base.
- Actively engaged in effective communication with other store locations to determine merchandise availability, ensuring a seamless shopping experience for customers.
- Demonstrated a keen understanding of customer needs and preferences, offering personalised recommendations for merchandise that aligned with their individual styles.
- Entrusted with the responsibility of opening and closing the store, showcasing reliability and accountability.
- Confidently took charge when required, demonstrating leadership qualities and a proactive approach to tasks and responsibilities.
- Cultivated a welcoming and enjoyable environment for customers, contributing to a positive and memorable shopping experience that aligned with the coutique’s brand image.
Nightfill
The Warehouse
NZ
03.2014 - 11.2015
- Applied a customer-centric approach by recommending merchandise tailored to individual customer needs and preferences, contributing to a positive shopping experience.
- Demonstrated versatility by working across various departments, including Seasonal and Grocery, showcasing adaptability and a broad understanding of different product categories.
- Executed grocery and stock rotation duties, ensuring the freshness and quality of products, and actively participated in the organisation of merchandise within the store.
- Maintained up-to-date knowledge of current sales, promotions, payment and exchange policies, and security practices, providing accurate information to customers.
- Engaged with customers in a sincere and friendly manner, building rapport and enhancing the overall customer experience.
- Confidently took charge when required, demonstrating leadership qualities and a proactive approach to tasks and responsibilities.
Education
NCEA - undefined
Hagley Community College
01.2013
Skills
- Service excellence in customer care
- Inventory oversight
- Order processing efficiency
- Quality management systems
- Flexibility and adaptability
- In-depth product knowledge
- Effective interpersonal skills
- Organizational proficiency
- Prioritization of tasks
- Teamwork and collaboration
Timeline
Retail Associate
Ampol Ltd.
01.2024 - 01.2025
Stock Support
Wallace Bishop
09.2022 - 01.2023
Night Fill
Coles
01.2021 - 09.2023
Retail Associate
Big W
09.2018 - 01.2021
Retail Associate
TS14+ Taking Shape
11.2015 - 09.2017
Nightfill
The Warehouse
03.2014 - 11.2015
NCEA - undefined
Hagley Community College