Allyson Berrios

• Confirmed appointments, communicated with clients, and updated client records.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Handled cash transactions and maintained sales and payments records accurately.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
• Conducted thorough ID checks for age verification, preventing underage entry to the establishment.

• Served high customer volumes during special events, days, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

• Handled emergency situations calmly and effectively, coordinating with Ski Patrol when necessary to ensure guest safety.
• Assisted in training new Ski Lift Operators, resulting in a smoother onboarding process and more efficient team performance.
• Fostered relationships with other departments within the resort to coordinate seamless transitions between various activities and services for guests.
• Demonstrated strong problem-solving skills by swiftly identifying issues affecting ski lift operations and proposing practical solutions to management.
• Streamlined daily operations by effectively managing queues at busy times, ensuring an enjoyable experience for all guests waiting in line.
• Streamlined deicing operations for increased efficiency and faster turnaround times.

NOTE: This is seasonal that I did in winter 2022 & winter 2023.

• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
• Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
• Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
• Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

• Conducted team meetings and offered one-one-one guidance to maximize productivity and help employees reach full potential.
• Diagnosed and resolved technical challenges for customers to facilitate online order process.
• Analyzed online sales data and developed action plans to improve margin, revenue and processes.
• Built relationships with customers to encourage repeat business.
• Engaged with customers to build rapport and loyalty.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Managed interview scheduling, coordinated travel arrangements, and facilitated communication with candidates throughout the hiring process.
• Improved onboarding experience for new hires, creating a comprehensive orientation program.

• Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
• Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
• Maintained front desk's concierge book to provide visitors with access to relevant local information.
• Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
• Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.

• Assisted in the setup and breakdown of banquet rooms, ensuring efficient event transitions.
• Ensured adherence to safety regulations by consistently monitoring banquet spaces for potential hazards or issues.
• Implemented creative table settings and room designs, improving event aesthetics and ambiance.
• Proactively resolved any food allergy concerns or dietary restrictions among guests by working closely with kitchen staff.
• Coordinated with other departments for seamless execution of large-scale events, resulting in positive feedback from clients.
• Maintained speed of service for food orders while minimizing errors and complaints.
• Delivered correct food items to tables according to order documentation.