Allyson Clark
Brisbane,Australia
Summary
Dynamic and enthusiastic customer service professional with a proven track record of exceeding customer expectations. Known for fostering positive relationships and delivering exceptional support, contributing to enhanced customer satisfaction and loyalty. Adept at efficiently resolving issues while maintaining a cheerful demeanor, ensuring a pleasant experience for all clients. Committed to leveraging strong communication skills and a proactive approach to drive success in fast-paced environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Office Administrator
Advance Foot Clinic Chermside
06.2024 - Current
- Managed patient scheduling and appointment coordination for optimal clinic efficiency.
- Processed patient intake forms, ensuring accurate data entry and compliance with privacy regulations.
- Assisted in maintaining inventory of medical supplies, tracking usage, and ordering replacements as needed.
- Handled incoming calls and inquiries, providing information on services and addressing patient concerns promptly.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Supported billing processes by verifying insurance information and processing payments accurately.
- Collaborated with healthcare staff to facilitate communication between patients and providers effectively.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Organized clinic files and records, enhancing accessibility and streamlining administrative processes.
Pharmacy Assistant/Vitamin Consultant
Ferny Hills Pharmacy
01.2022
- Meet and greet pharmacy customers.
- Navigate computer systems and pharmacy software.
- Maintain/update patient data in system software.
- Accept prescriptions for dispensing.
- Take customer calls and address concerns.
- Perform routine housekeeping duties.
- Dispense and distribute medication for blister packs.
Customer Service Attendant
UnitingCare Health
01.2017 - 01.2022
- Efficient delivery and collection of patient meals/drinks.
- Updated patient information.
- Consulted with patients regarding menu requirements, addressing dietary concerns.
- Documented conversations with patients/staff/visitors to track requests, problems, and solutions.
- Maintained calm, friendly demeanour with patients to de-escalate stressful situations.
Customer Service Representative
BP + Wild Bean Café
01.2008 - 01.2012
- Performed ordering, pricing, and stocking of merchandise.
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
- Performed operations independently/unsupervised.
- Performed safe food/drink handling and preparation.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Worked with managers to develop service improvement initiatives.
Education
Bachelor of Public Health Study - Applied Public Health And Nutrition
Torrens University Australia
Melbourne, VICAdvanced Diploma of Natural Medicine Study -
Australian College of Natural Therapies (ACNT)
01.2016
Skills
- Solution-focused
- Efficient and organised
- Compassionate and respectful
- Patient scheduling
- Medical billing
- Electronic filing systems
- Appointment coordination
- Time management
- Office administration
- Customer relationship management (CRM)
- Billing and coding
- Excellent communication
Certification
- 'Giving Every Customer a Reason to Return'
- 'Customer Service Representative of the Year'
- 'Safety Champion'
- 'Wild Bean Barista Champion'
- Certificate of Distinction for Public Speaking
- Current CPR and First Aid Certificate
Timeline
Office Administrator
Advance Foot Clinic Chermside
06.2024 - Current
Pharmacy Assistant/Vitamin Consultant
Ferny Hills Pharmacy
01.2022
Customer Service Attendant
UnitingCare Health
01.2017 - 01.2022
Customer Service Representative
BP + Wild Bean Café
01.2008 - 01.2012
Bachelor of Public Health Study - Applied Public Health And Nutrition
Torrens University Australia
Advanced Diploma of Natural Medicine Study -
Australian College of Natural Therapies (ACNT)