Summary
Overview
Work History
Education
Skills
References
Timeline
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Alma Davis

Beeliar,WA

Summary

Versatile and dynamic, I excelled at Congee House Restaurant by implementing staff improvement strategies that significantly enhanced team performance. My adeptness in POS systems and exceptional customer service skills led to increased satisfaction levels. Committed to continuous learning, I thrive in fast-paced environments, consistently prioritizing efficiency and team collaboration. Efficient cashier with experience in fast-paced retail environments. Known for accuracy in handling financial transactions and balancing cash drawers. Skilled at customer service, offering prompt and friendly checkout experiences. Improved transaction times through effective communication and organization skills, enhancing overall customer satisfaction.

Overview

18
18
years of professional experience

Work History

Cashier / Cook / Server / Assistant Manager

Congee House Restraunt
Cockburn , WA
03.2023 - Current
  • Provided training and guidance to new cashiers on operational processes.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Maintained accurate records of all sales transactions using the point-of-sale system.
  • Answered phone calls to assist customers with questions and orders.
  • Maintained work area and kept cash drawer organized.
  • Processed efficient and accurate cash, check, debit and credit card payments using Eftpos system.
  • Processed payments promptly for customers to exceed productivity standards.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Rostering of Staff
  • Greeted customers promptly and responded to questions.
  • Short Order cooking within the Kitchen

Cashier /Warehouse Assistant Supervisor

Coles Shopping Centre
East Victoria Park, WA
05.2007 - 02.2023
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Answered customer questions and provided store information.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Resolved customer complaints professionally in accordance with company policy.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Greeted customers and answered any questions they had about the store's products and services.

Packing Handler

Ingham Chicken
Osborne Park, WA
01.2007 - 05.2007
  • Followed safety and quality protocols, and lean processes to minimize accidents.
  • Maintained the cleanliness of the packing area by sweeping and mopping floors.
  • Sealed containers or materials using glues, fasteners and tape.
  • Operated and maintained packing machinery to ensure efficient production of goods.

Education

Bachelor of Science - Banking And Finance

Pampanga College & Business
Philippines
01-1996

High School Diploma -

Gozales Memorial College
Philippines
01-1992

GED -

Jose Escaler Memorial Primary School
Philippines
01-1988

Skills

  • Customer service
  • Willing to Learn
  • Cash handling
  • Scanner operations
  • Drawer balancing
  • Refunds and exchanges
  • Online orders preparation
  • Cleaning and sanitizing
  • Kitchen operations
  • Communication skills
  • Attention to detail
  • Order taking
  • POS systems
  • Willing to work as part of a team

References

  • Clavel Go 0403 976 400 (Customer Service Assistant Supervisor Coles Pty Ltd)
  • Loki Bori-Pasila 0437 100 012 (Serving WAPOL officer)

Timeline

Cashier / Cook / Server / Assistant Manager

Congee House Restraunt
03.2023 - Current

Cashier /Warehouse Assistant Supervisor

Coles Shopping Centre
05.2007 - 02.2023

Packing Handler

Ingham Chicken
01.2007 - 05.2007

Bachelor of Science - Banking And Finance

Pampanga College & Business

High School Diploma -

Gozales Memorial College

GED -

Jose Escaler Memorial Primary School

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Alma Davis