Alma Kurtovic
Adelaide,SA
Summary
Detail-oriented administrative professional with expertise in office management, schedule coordination, and customer support. Proven ability to enhance workflow efficiency and improve client satisfaction through effective communication and problem-solving.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
aaaexcavation
Adelaide, South Australia
01.2021 - 12.2024
- Managed office communications and coordinated schedules for project teams.
- Organised project documentation and maintained accurate filing systems.
- Assisted in preparing budgets and processing invoices for contractor services.
- Streamlined administrative processes to improve workflow efficiency within the office.
- Handled client inquiries and provided support to enhance customer satisfaction.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organised and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organised fashion according to established protocol.
Website Administrator
The little plant project
Adelaide, South Australia
01.2019 - 12.2020
- Managed website content updates for The Little Plant Project.
- Coordinated user experience improvements across all digital platforms.
- Monitored website performance and made recommendations for enhancements.
- Conducted regular audits of website functionality and usability.
- Identified and resolved website performance issues.
Education
Diploma of Graphic Design - Graphic Design
Torrens University
Adelaide12-2024
Diploma in UI And Website Design - Web Design
Torrens University
AdelaideBachelor of Marketing - Marketing
Adelaide Uni
AdelaideSkills
- Office management
- Schedule coordination
- Document organisation
- Customer support
- Website management
- User experience improvement
- Performance monitoring
- Problem solving
- Effective communication
- Microsoft Excel
- Office administration
- Time management
Timeline
Administrative Assistant
aaaexcavation
01.2021 - 12.2024
Website Administrator
The little plant project
01.2019 - 12.2020
Diploma of Graphic Design - Graphic Design
Torrens University
Diploma in UI And Website Design - Web Design
Torrens University
Bachelor of Marketing - Marketing
Adelaide Uni