Almendra Palacio Tello

• Head of South Zone Sales Administration

I strategically led the department, achieving a 15% increase in operational efficiency through the implementation of optimized processes. I supervised the execution of daily activities, ensuring the achivement of sales targets and customer satisfaction across the region.

• Weekly generation and monitoring of departamental KPI’s

I developed, monitored and analyzed key performance indicators (KPI’s) on a weekly basis,providing detailed reports that enabled informed decision-making and early identification of improvement opportunities. These actions contributed to a 10 % increase in team productivity.

• Direct Interaction with clients and resolution of inquiries

I maintained direct and effective communication with clients, managing and resolving their inquiries. My ability to identify and refer inquiries to the appropriate departments facilitated the quick and effective resolution of issues, enhancing long-term relationships with key clients.

• Supervise a Team

I led a team of two employees, providing mentorship and support to develop their skills and enhance their performance. I implemented a tracking system that resulted in a 20% increase in team efficiency, ensuring consistent achievement of goals and deadlines

• Quotation Generation and Management:

I prepared and managed detailed quotations, ensuring high accuracy in the calculation of supplies, labor hours, and machine hours, resulting in a 98% acceptance rate from clients. I conducted regular inventory reviews, optimizing product availability and reducing delivery times by 15%. I effectively coordinated with multiple involved departaments to ensure smooth operations.

• Communication Management and Purchase Order Tracking:

I efficiently managed internal and external communications, handling emails and calls to maintain 100% adherence to quality standards and response times. I implemented proactive tracking of purchase orders, ensuring 95% compliance within established deadlines, which improved customer satisfaction and strengthened business relationships.

• Coordination with External Suppliers

I led the coordination with external suppliers, negotiating favorable terms and conditions for the company. This result in a 10% reduction in outsourced service costs while maintaining or improving the quality of the services received.

• Generating daily and weekly reports across the operacional areas in the business
• Inventory control
• Planning and programming of plant operations, distribution of Labor Hours, Machine Hours, and materials in coordination with all areas to comply with the delivery of purchase orders on time
• Attendance control, Control of Compensated Hours and Overtime
• Scheduling of personnel for medical examinations, inductions, courses.