Alofagia Vaifale
42 Duporth Crescent,QLD
Summary
Dynamic Guest Service Agent with proven expertise, excelling in guest communication and complaint handling. Recognized for enhancing guest satisfaction through personalized service and effective upselling techniques. Strong team player with data entry proficiency, committed to operational efficiency and fostering repeat customer loyalty.
Overview
3
3
years of professional experience
Work History
Guest Service Agent
Meriton Suites
01.2025 - Current
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Collected room deposits, fees, and payments.
- Maximized revenue by upselling room upgrades and additional services.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
- Streamlined check-in processes for increased efficiency and reduced wait times.
- Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
- Greeted guests upon arrival and offered assistance.
- Developed strong relationships with repeat customers, fostering loyalty and return visits.
- Collaborated with housekeeping staff to ensure rooms were prepared and available on time.
Receptionist
Causeway Hotel
12.2023 - 12.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
Warehousing
Solbari
02.2022 - 09.2023
- Coordinated cross-functional efforts to ensure seamless integration between procurement, warehousing, transportation, and customer service
- Strengthened communication channels between internal departments such as finance, procurement, warehousing while managing imports.
- Collaborated with other department supervisors to ensure smooth coordination between purchasing, warehousing, production, and distribution teams.
- Achieved timely order fulfillment through effective communication with other departments such as logistics and warehousing.
- Ensured compliance with federal, state, and local warehousing regulations, adhering to proper handling guidelines for hazardous materials or restricted items as required.
- Ensured compliance with industry regulations and company policies related to warehousing operations, safety standards, and inventory handling practices.
- Successfully maintained regulatory compliance for all transportation and warehousing activities, avoiding costly fines or penalties.
- Participated in ongoing training programs to continuously improve skills related to warehousing operations and best practices.
Education
Certificate In Business Technology And Enterprises - Business Management
BEST TOUTH ACADEMY
New Zealand 05.2015
Skills
- Guest communication
- Listening skills
- Writing and verbal communication
- Check-in and Check-out procedures
- Complaint handling
- Guest services
- Team building and supervision
- Patience and composure
- Data entry proficiency
- Administrative skills
- Team player mentality
- Hospitality services
- Guest services agent training
Referees
Joyita Pritchard-Guest Service Manager
Meriton Suites Adelaide Street
Causeway Hotel-Manager on Duty
Melbourne VIC
Tam Lee- Solbari Sun Protection
Melbourne VIC
Timeline
Guest Service Agent
Meriton Suites
01.2025 - Current
Receptionist
Causeway Hotel
12.2023 - 12.2024
Warehousing
Solbari
02.2022 - 09.2023
Certificate In Business Technology And Enterprises - Business Management
BEST TOUTH ACADEMY
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