ALOK ANAND

Client Relationship Management : Built and maintained strong client relationships through effective communication and issue resolution. Supported client communications to strengthen engagement and trust.

Account & Portfolio Management : Managed client accounts to ensure timely service and risk mitigation. Handled a diverse portfolio, maintaining service quality.

Business Development & Strategy : Drove revenue growth through strategic planning and tailored proposals. Developed strategies that increased revenue and market share. Created customized proposals based on client needs.

Team Leadership & Development : Mentored team members to support growth and improve performance. Coached junior staff to build skills and confidence.

Operational Efficiency & Cost Control : Improved efficiency and reduced costs through smart negotiations and process optimization. Negotiated supplier contracts to cut operational costs.

• Managed daily store operations, ensuring efficiency and compliance.
• Led and motivated team to meet sales and service targets.
• Delivered excellent customer service, resolving issues promptly.
• Achieved sales goals through strategic promotions and upselling.
• Handled staff scheduling, training, and performance reviews.
• Maintained inventory accuracy and minimized stock loss.
• Ensured visual merchandising met brand standards.
• Analyzed performance metrics to drive improvements.
• Ensured store compliance with health, safety, and security policies.

• Identified and engaged business clients to promote Vodafone solutions.
• Delivered tailored telecom services to meet client needs.
• Achieved B2B sales targets through consultative selling.
• Built and maintained strong client relationships.
• Handled onboarding and activation of business accounts.
• Provided post-sale support to ensure client satisfaction.
• Collaborated with teams to drive local business growth.
• Stayed updated on products and market trends.

• Assisted customers by recommending Vodafone products and services.
• Met and exceeded individual and team sales targets.
• Delivered excellent customer service and resolved queries.
• Explained plans, devices, and services clearly.
• Supported activations, upgrades, and account changes.
• Maintained product knowledge to drive sales.
• Followed company policies during transactions.
• Helped with marketing campaigns and store displays.