Alok Goyal

Skills and Tools:

• Working as a Release Manager and Environment Manager
• Completed Scrum Master Certification and having good knowledge of Agile.
• Having good exposer in Production support, Incident and Change management.

Key Responsibilities

• Release Planning and Coordination.
• Communication.
• Process Improvement.
• Risk Management.
• Documentation and Reporting.
• Incident and Change Management.
  
• Agile Methodologies: Strong understanding of Scrum and Agile principles to facilitate effective team collaboration.
• Project Management Tools: Proficient in tools such as Jira, Confluence, or similar for tracking progress and managing documentation.
• Communication Skills: Excellent verbal and written communication skills to effectively interact with technical and non-technical stakeholders.
• Problem-Solving Abilities: Ability to analyze complex situations and develop practical solutions under pressure.

Key Responsibilities:

• Team Leadership
• Incident Management & Change Management
• Monitoring and Performance Management
• Root Cause Analysis
• Documentation and Reporting
• Client Communication
• Process Improvement
• Training and Development

Worked as Java Application Development and Operation Analyst.