Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alok Davis Konikkara

Business & Operations Manager
Doncaster East

Summary

Dynamic Business and Operations Manager with over seven years of leadership in managing nationwide field operations and executing core business functions with an entrepreneurial approach. Expertise includes delivering and overseeing installations of hot water heat pumps, air conditioning systems, and LED lighting solutions while aligning with government rebate programs. Renowned for treating company operations with a sense of ownership and driving strategic decisions, workforce leadership, procurement, compliance, and service quality. Proficient in WHS compliance, cross-functional team management, sales and business development coordination, and fostering strong client relationships to enhance organizational success in fast-paced environments.

Overview

10
10
years of professional experience
8
8
Certifications

Work History

Business & Operations Manager

Phenix LED Saves
01.2018 - 01.2025
  • Lead national operations for the installation and service of hot water heat pumps, air conditioning systems, and LED lighting upgrades, ensuring compliance with Australian Standards and energy-efficiency targets.
  • Report directly to the Director of the company, providing strategic insights, operational updates, and performance reports to support executive decision-making and business growth.
  • Oversee all business operations including field workforce management, procurement, compliance, scheduling, invoicing, and rebate submissions, ensuring smooth day-to-day functioning across departments.
  • Drive execution and compliance for major government rebate programs such as Solar Victoria, VEECs, STCs, and NSW IPART, managing application workflows and claim optimization.
  • Lead and coordinate cross-functional teams of electricians, plumbers, HVAC technicians, and support staff, managing training, WHS compliance, and resource allocation across multiple regions.
  • Collaborate with sales and business development teams, translating client requirements into actionable delivery plans and identifying upselling and expansion opportunities.
  • Run procurement, inventory, and fleet management operations to support ongoing field activities and rapid-response service models.
  • Manage vendor and contractor relationships, negotiate supply terms, and ensure timely availability of tools, equipment, and materials.
  • Handle escalated customer concerns, ensuring high-quality service, efficient resolution, and long-term client satisfaction.
  • Maintain and monitor operational KPIs, cost reports, project delivery metrics, and rebate performance, contributing to strategic planning and continuous improvement initiatives.
  • Recruited, hired, mentored and trained staff on business procedures, policies, duties and customer care methods.
  • Maximized revenue generation through effective sales strategies and market analysis insights.

Electrical Sub-Contractor

Freelance Residential Electrical Maintenance
01.2017 - 01.2018
  • Performed lighting upgrades and electrical system maintenance in residential properties.
  • Ensured high-quality installation practices and customer satisfaction.
  • Enhanced team morale and motivation through recognition of exceptional work and achievements.
  • Adapted to changing project scopes swiftly, minimizing delays and maintaining project momentum.
  • Enhanced safety standards with rigorous oversight of subcontractor compliance with health and safety regulations.

Asst. Project Manager

Waxwing Avionics Research & Product Development
05.2015 - 11.2016
  • Managed subcontractor relationships effectively to ensure quality workmanship within deadlines and budgets.
  • Developed and maintained project documentation for reliable records.
  • Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
  • Generated weekly and monthly status reports for helpful progress tracking.
  • Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.

Lead Worker

Descon Engineering Qatar LLC (QChem Turnaround-15)
11.2014 - 03.2015
  • Increased team productivity by effectively delegating tasks and setting clear expectations.
  • Established a strong rapport with team members, fostering a positive work environment conducive to high performance.
  • Mentored junior employees, providing guidance on career development opportunities and growth strategies.
  • Nurtured relationships with key stakeholders, maintaining their trust and support for ongoing projects and initiatives.


Education

Master of Management - Engineering Management

Central Queensland University
Melbourne
04.2001 -

Bachelors of Engineering - Electrical & Electronics

Anna University
Chennai
04-2014

Diploma of Engineering - Electrical & Electronics

State Board of Technical Examinations
Kerala
04-2010

Skills

  • Field workforce coordination

  • Operations management expertise

  • Sales and Business development

  • Scheduling & Field Team Coordination

  • Safety Compliance & WHS Programs

  • Budgeting and forecasting

  • Business administration

  • Contract management

  • Office Workforce management

  • Project management

  • Microsoft office proficient

Certification

0008WC001 - White Card

Timeline

Business & Operations Manager

Phenix LED Saves
01.2018 - 01.2025

Electrical Sub-Contractor

Freelance Residential Electrical Maintenance
01.2017 - 01.2018

Asst. Project Manager

Waxwing Avionics Research & Product Development
05.2015 - 11.2016

Lead Worker

Descon Engineering Qatar LLC (QChem Turnaround-15)
11.2014 - 03.2015

Master of Management - Engineering Management

Central Queensland University
04.2001 -

Bachelors of Engineering - Electrical & Electronics

Anna University

Diploma of Engineering - Electrical & Electronics

State Board of Technical Examinations

Similar Profiles

CREATE PROFILE
Alok Davis KonikkaraBusiness & Operations Manager