Roshni Guttee
Eglinton,Australia
Summary
Dynamic Accounts Officer with a proven track record at BIRGER IT, excelling in financial reporting and reconciliation. Adept at utilizing QuickBooks for accurate data management while delivering exceptional customer service. Known for achieving performance targets and enhancing operational efficiency through effective communication and problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Telstra
Perth, Western Australia
03.2022 - Current
- Delivered exceptional customer experiences through empathetic interactions and effective problem resolution.
- Achieved performance targets consistently by maintaining high levels of customer engagement.
- Guided customers in selecting suitable products and services based on individual needs.
- Resolved complaints through clear communication and expert troubleshooting techniques.
- Provided accurate information in response to customer inquiries about products and services.
- Maintained current knowledge of products, services, and promotions to enhance customer service.
- Documented customer interactions accurately while handling incoming calls effectively.
- Raised IT Incident Forms to support efficient ticketing management.
Accounts Officer
BIRGER IT
Mauritius
01.2015 - 06.2018
- Managed month-end processing, reconciliations, and daily accounting functions efficiently.
- Assisted in month-end closing activities and financial reporting.
- Utilized accounting software to track financial transactions efficiently.
- Prepared journal entries and maintained general ledger accounts.
- Processed invoices, payments, and statements in a timely manner.
- Processed both outgoing and incoming payments and invoices.
- Maintained up-to-date accounts receivable records and coordinated monthly billing activities.
- Assisted with the preparation of month-end close activities including journal entries, reconciliations, accruals.
- Updated accounting ledger and journals with updated transaction information.
- Prepared bank deposits by compiling data from cashiers.
- Performed daily general ledger entries to record financial transactions accurately.
- Prepared monthly and year-end closing statements, financial documents, and invoices.
- Reconciled expenses and financial records.
- Generated financial reports for management review on a regular basis.
- Oversaw allocation of funds, reporting, IT documentation, and data management.
- Conducted revenue forecasting and cash flow reporting to guide financial strategy.
- Executed reconciliations of invoices, dispatched payments, and prepared bank reconciliations.
- Prepared tax returns, including value-added tax submissions, ensuring compliance.
- Maintained accurate accounts payable and receivable, processing client credentials timely.
- Updated daily transactions, managed stock levels, summarized expenditures and receipts.
- Ensured data integrity within systems through meticulous data entry and maintenance.
Education
Certificate III - Business
Opportune Professional Development
Perth, WA12.2023
ICT professional Year -
NIT Australia
Perth, WA12.2022
Master of Science - Cyber Security
Edith Cowan University
Perth, WA02-2021
Bachelor of Science - Accounting And Finance
University of Mauritius
Mauritius07-2012
Skills
- Microsoft Office 365 troubleshooting
- QuickBooks accounting solutions
- Salesforce CRM management
- Invoice processing and reconciliation
- Financial reporting and analysis
- Data entry and bookkeeping
- Customer service and support
- Multi-system usage
- Support ticket management
- Asset register maintenance
- IT documentation
- Communication skills
Certification
- Cybersecurity Awareness: The Internet of Things (IoT)
- The Cybersecurity Threat Landscape
- Text Analytics and Predictions with R Essential Training
- QuickBooks for Beginners
- Employability Skills for Diploma/Degree Learners
- Effective Customer Care
- Telephone skills
Projects
A Machine Learning Based Intrusion Detection System with Data Privacy Preservation, Designed an Intrusion Detection System to preserve data privacy using UNSW -NB15 dataset, python language and machine learning techniques., Awarded High Distinction
Timeline
Customer Service Representative
Telstra
03.2022 - Current
Accounts Officer
BIRGER IT
01.2015 - 06.2018
Certificate III - Business
Opportune Professional Development
ICT professional Year -
NIT Australia
Master of Science - Cyber Security
Edith Cowan University
Bachelor of Science - Accounting And Finance
University of Mauritius
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