Aloma Rushbrook
Perth
Summary
Driven by a passion for inclusive, community-focused initiatives, I am seeking a project coordination role where I can leverage my strengths in stakeholder engagement, service delivery, and leadership. With a background in project management and experience supporting vulnerable individuals, I am dedicated to delivering meaningful outcomes that foster long-term well-being and positive change.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Community Recovery Officer – Bunbury
Department of Communities
08.2024 - Current
- Coordinated departmental emergency support services to impacted community members. Including housing, financial support, welfare, psychological-support-and-food.
- Fostered strong local partnerships that facilitated efficient resource allocation and accelerated community recovery efforts by proactively identifying and collaborating-with-key-internal-and-external-stakeholders.
- Represented the Department of Communities in stakeholder meetings, providing transparent communication and key statistical insights to inform governmental-initiatives.
- Co-led the rollout of government recovery funding, developing a project plan and delivering a lessons-learned report with improvement recommendations.
- Advocated for the impacted community, engaging with key organizations to address support gaps and drive policy discussions for a more inclusive disaster-recovery-framework.
- Facilitated housing for 15 displaced residents at risk of homelessness by successfully negotiating with non-profit organizations in the absence of government-funding,-demonstrating-resourcefulness-and-advocacy.
- Spearheaded collaboration with the Department of Housing and The Salvation Army to secure permanent housing for a storm-displaced family, addressing-complex-case-management-needs.
State Emergency & Disaster Operator - Disaster Response Hotline
Department of Communities
06.2024 - 08.2024
- Promoted to Community Recovery Officer (CRO) within two months, demonstrating exceptional leadership, rapid adaptability, and a proven ability to deliver results in a short timeframe.
- Recruited my replacements and designed and delivered training sessions for new hotline operators, improving team preparedness and service quality.
- Developed a comprehensive 35-page induction guideline after only a month in the role, enabling seamless onboarding for new staff members, ensuring continuity when transitioning to a new contract.
- Provided compassionate support and reassurance to callers facing distress during disaster-related events, while delivering accurate and timely emergency information to address their immediate needs.
- Developed and evaluated referral pathways for state support services, collaborating with stakeholders to streamline procedures and reduce community impact.
- Oversaw the case management system, ensuring data accuracy, consistency, and efficient functionality to support seamless case tracking and resolution.
- Documented continuous improvement data, providing detailed reports on risks, challenges, and actionable recommendations for enhancing processes.
Senior Manager
The Royal Hotel
02.2021 - 05.2024
- Earned promotion to Senior Manager while working part-time, effectively managing the challenges of full-time study, and demonstrating outstanding team leadership, adaptability, and commitment.
- Led operations while balancing full-time academics with 25-30 weekly work hours, earning high grades and an academic excellence badge.
- Spearheaded the creation of promotional materials in collaboration with external stakeholders and internal communication teams, boosting sales and strengthening engagement across the group's venues.
- Coordinated large-scale corporate functions, leading operational teams and managing staff, vendors, and logistics to ensure seamless delivery and client satisfaction.
- Oversaw induction and training of duty managers and supervisors, fostering adherence to venue standards and consistency across all levels.
Event Manager
WA Beach Festival
03.2021 - 11.2021
- Conceptualized the sole cocktail bar at the event, resulting in it becoming the second highest-grossing bar among all vendors, drastically exceeding sales from the previous years.
- Enhancing brand visibility and customer engagement, by managing social media accounts, boosting Facebook and Instagram followers considerably over the period of employment.
- Supervised on-site contractors and vendors, managing all bump-in and bump-out operations.
- Managed volunteers to assist with event operations and logistics, providing training and supervision.
- Managed 32 vendor contracts while fostering strong stakeholder relationships and ensuring full compliance with regulatory and contractual requirements.
Operations Manager
Verandah Precinct
02.2018 - 05.2021
- Oversaw a diverse portfolio of responsibilities, including ordering, workplace health and safety (WHS), gambling compliance, staff recruitment, rostering and training, ensuring efficient operations and adherence to regulatory standards.
- Negotiated beverage contracts for the group, achieving a 15% reduction in wine costs alone, which significantly improved profit margins across multiple venues.
- Budget management, tracking and monitoring spending through spreadsheets and ensuring budgets align with company financial objectives.
- Implemented and maintained a systematic filing system to ensure accuracy in record-keeping and compliance with regulatory standards.
Education
Bachelor of Arts - Sociology
Griffith University
01.2024
Skills
- Excellent communication
- Adaptability and flexibility
- Team collaboration
- Critical thinking
- Project management
- Leadership
- Problem solving
- Data management
- Client relationship building
- Trauma-informed care
- Problem-solving
Certification
- Department of Communities Project Management
- Emergency Evacuation Centre
- Mental Health First Aid
- Responding to Aggression
- Recovery Basics
- CBD College First Aid Certification
ADDITIONAL
- Clear national police Certificate
- Australian citizenship – Full working rights
- Valid full driver’s license
- Ability to obtain a Working with Children check
Timeline
Community Recovery Officer – Bunbury
Department of Communities
08.2024 - Current
State Emergency & Disaster Operator - Disaster Response Hotline
Department of Communities
06.2024 - 08.2024
Event Manager
WA Beach Festival
03.2021 - 11.2021
Senior Manager
The Royal Hotel
02.2021 - 05.2024
Operations Manager
Verandah Precinct
02.2018 - 05.2021
Bachelor of Arts - Sociology
Griffith University
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