Alona Ann Varghese
Bruce,ACT
Summary
Dynamic professional with a proven track record in customer service and problem resolution, honed across roles at WABA International and other leading companies. Excelled in relationship building and multitasking, boosting sales through strategic upselling. Demonstrates exceptional time management and planning skills, ensuring customer satisfaction and operational efficiency.
Overview
1
1
year of professional experience
Work History
Kitchen Hand
Millennium Hotel & Convention Centre
07.2023 - 09.2023
- Maintained order and cleanliness of work areas to conform with health codes.
- Cleaned utensils, dishes and glasses for customer use.
- Observed food handling and sanitation procedures to safeguard against foodborne illnesses.
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Checked and recorded refrigerator and freezer temperatures daily to verify proper working conditions.
- Plated meals in appealing arrangement and placed in designated areas to deliver to patrons.
- Moved food and supply items from delivery trucks to storage by unloading and organizing.
- Maintained clean and well-organized kitchen areas to promote efficiency.
- Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
- Offered customer assistance in locating items.
- Unboxed, stored and organized incoming kitchen supplies with every delivery.
- Handled glassware, crystal and other fragile items with exceptional care to prevent breakage.
- Maintained cleanliness and organization of display cases and dining areas.
Retail Sales Assistant
WABA International Commercial Company
10.2023 - 11.2023
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
- Increased sales by offering advice on purchases and promoting additional products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Collaborated with team members to achieve monthly sales targets and objectives.
- Participated in staff training sessions to enhance product knowledge and improve overall sales skills.
- Greeted customers and helped with product questions, selections, and purchases.
- Assisted customers with prompt and polite support in-person and via telephone.
- Supported promotional events by setting up displays, creating signage, and engaging customers with enthusiasm about promotions.
- Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
Crew Member
Alshaya Group, Al- Shuaiba
04.2023 - 06.2023
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Answered questions about current promotions and resolved issues according to store policies.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Drove sales by successfully employing upselling and cross-selling strategies.
- Increased customer service feedback scores by delivering outstanding service to customers daily.
- Offered coupons and special deals to increase quantity of customer spending.
- Worked with off-site locations to find desired items for customers.
- Designed and deployed new display ideas to improve accessibility to merchandise.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Recommended merchandise to customers based on needs and preferences.
- Educated customers on product and service offerings.
- Escorted customers to products and pointed out complementary items to boost store sales.
- Recommended optimal merchandise based on customer needs and desires.
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
- Communicated with customers about [Product or Service] offerings, including policies, restrictions and refund policies.
Education
Bachelor Of Nursing - Hospitality
University of Canberra
Canberra, ACT06.2027
Higher Senior Secondary Of Education - High School
Indian Community School of Kuwait
Essa Al Qatami Street, Salmiya 03.2023
Skills
- Time management
- Customer service
- Relationship building
- Reliable and trustworthy
- Multitasking
- Basic math
- Flexible
- Planning
- Problem resolution
Languages
English
Full Professional
Malayalam
Native or Bilingual
Hindi
Elementary
French
Elementary
References
Varghese Plamkudathil John- Ali Alghanim & Sons Group
General Foreman
+96555796693
ajianija@gmail.com
Timeline
Retail Sales Assistant
WABA International Commercial Company
10.2023 - 11.2023
Kitchen Hand
Millennium Hotel & Convention Centre
07.2023 - 09.2023
Crew Member
Alshaya Group, Al- Shuaiba
04.2023 - 06.2023
Bachelor Of Nursing - Hospitality
University of Canberra
Higher Senior Secondary Of Education - High School
Indian Community School of Kuwait
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