Alora Smith
Bella Vista
Summary
Detail-oriented and compassionate administrative professional with experience as a medical secretary/receptionist in an OBGYN practice. Skilled in patient coordination, appointment scheduling, medical records management, and providing a high standard of front-desk support in fast-paced clinical environments. Demonstrates strong communication, organisational, and multitasking abilities, with a commitment to patient confidentiality and delivering exceptional customer service. Proficient in handling sensitive situations with professionalism and empathy while ensuring smooth day-to-day practice operations
Overview
6
6
years of professional experience
Work History
Secretary
Centre for Women’s Ultrasound
Westmead
02.2024 - Current
- Managed appointment scheduling for patients.
- Coordinated communication between medical staff and patients efficiently.
- Assisted in maintaining patient records and confidentiality standards.
- Prepared ultrasound equipment and examination rooms for procedures.
- Supported billing process by verifying insurance details accurately.
- Performed data entry into computer systems; ensured accuracy of all entered information.
Receptionist
Sports Physio Norwest
Norwest
10.2023 - 02.2024
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Sorted incoming mail and directed to correct personnel each day.
- Prepared correspondence, reports and other documents
Kmart Team Member
Kmart Rouse Hill
Rouse Hill
03.2022 - 02.2024
- Developed positive customer relationships through friendly greeting and excellent service.
- Addressed customer needs, responding to specific requests.
- Worked hard to learn required tasks quickly to maximise performance
- Trained new team members using approved training materials and information.
- Followed safety procedures to complete given tasks to the best of my ability
- Kept the store clean and organised to improve the customer's experience
Crew Member
Mcdonald's
Quakers Hill
03.2020 - 07.2022
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Totaled bills, accepted payments and returned change.
- Restocked supplies, removed trash and cleaned areas.
- Answered customer questions and took orders.
- Worked cooperatively with co-workers to achieve high goals.
- Kept restaurant dining area, drive through and kitchen area neat and clean throughout shift.
- Prepared quality food and beverage items whilst maintaining proper portion control.
- Regularly took initiative when and where needed.
Education
Bachelor of Nursing -
ACU
Sydney 01.2026 - 04.2026
Wyndham College
Quakers Hill, NSWSkills
- Appointment scheduling
- Patient record management
- Data accuracy
- Equipment preparation
- Communication coordination
- Time management
- Conflict resolution
- Attention to detail
- Team collaboration
- Initiative taking
Hobbies and Interests
- Fashion
- Music
- Snorkelling
- Beauty
- Hiking
- Camping
References
Available upon request
Availabilites
Monday: 8am-5pm
Tuesday: 8am-5pm
Friday: 8am-4pm
Saturday: 8am-2pm
Sunday: Occasional
Timeline
Bachelor of Nursing -
ACU
01.2026 - 04.2026
Secretary
Centre for Women’s Ultrasound
02.2024 - Current
Receptionist
Sports Physio Norwest
10.2023 - 02.2024
Kmart Team Member
Kmart Rouse Hill
03.2022 - 02.2024
Crew Member
Mcdonald's
03.2020 - 07.2022
Wyndham College