Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Alp Pullu

Melbourne,VIC - Victoria

Summary

Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Well-rounded and professional team player. Bilingual, hardworking, and ready to join my next team.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Bartender

LaDiDa
11.2021 - Current
  • Utilized knowledge of mixed beverages, specialty liquors and craft beers to serve customers and provide wait staff with well-prepared drinks in a timely fashion
  • Opened and closed restaurant independently, restocked depleted items daily, signed checks to distributors, helped prepare for events
  • Maintained a detailed working knowledge of the menu and wines, using that knowledge to discuss and make suggestions to customers.
  • Worked as stand stand-alone bartender during club events such as Mango Fridays
  • Carried on friendly conversations with patrons and answered any questions or concerns to the best of my ability.

Security Guard

Lensec Services Security
04.2022 - 09.2022
  • Implemented and enforced all security procedures.
  • Denied access to unauthorized visitors and intoxicated patrons to ensure their and the safety of all other patrons.
  • Documented all concerns and incidents and reported them to a senior supervisor.
  • Provided patrons with assistance regarding any safety concerns or questions.
  • Wrote reports regarding theft, property damage, and altercations.
  • Informed any violators of policies and procedures.
  • Provided First Aid to patrons in need of medical attention.

Retail Assistant

Morgan's IGA
04.2019 - 10.2019
  • Maintained up-to-date knowledge of all retail promotions.
  • Carefully and accurately monitored and recorded all refrigerated items ready for stocking.
  • Stocked merchandise, clearly labelled items, and arranged according to size or colour.
  • Processed accurate credit, debit, check and cash sales transactions for a number of customer orders per day.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Opened, shelved and merchandised new products in visually appealing and organised displays for optimal sales promotions.
  • Monitored customers for signs of security concerns and escalated issues to management.

Education

Bachelor of Arts - Psychology

University of Melbourne
Melbourne, VIC
12.2023

High School Diploma -

Hume Central Secondary College
Melbourne
12.2020

Skills

  • Leadership Skills
  • Excellent Communication Skills
  • Problem-Solving Skills
  • Customer Service Skills
  • Inventory Organisation
  • POS System Operation

Certification

Responsible service of Alcohol

PRESENT

CERT II SECURITY OPERATIONS

PRESENT

Working with Children's Card

PRESENT

First Aid Certificate + CPR

PRESENT

Languages

English
Native or Bilingual
Turkish
Native or Bilingual

Timeline

Security Guard

Lensec Services Security
04.2022 - 09.2022

Bartender

LaDiDa
11.2021 - Current

Retail Assistant

Morgan's IGA
04.2019 - 10.2019

Bachelor of Arts - Psychology

University of Melbourne

High School Diploma -

Hume Central Secondary College

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Alp Pullu