Summary
Overview
Work History
Education
Skills
Timeline
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Alpesh Mayavanshi

Alpesh Mayavanshi

Sydney

Summary

With throughout experience in customer service, administration, procurement and logistic with strong management skills and extensive knowledge in statistical processes. Detail oriented, efficient and organized professional responsible for setting up and direction vendor portfolio.

Overview

16
16
years of professional experience

Work History

Parking Officer

Parramatta City Council
10.2024 - Current
  • Conducting regular patrols of nominated areas to identify breaches and enforcing specific parking & related regulations
  • Foster quality customer service and able represent Council in a professional manner.
  • Issuing infringement notices for all parking offences and other offences relating to specific Acts, NSW Road Rules and Protection of Environment Operations Act
  • Investigation & preparation of legal matters and gathering and providing a brief of evidence for court proceedings
  • Reporting other relevant breaches identified in patrols such as abandoned vehicles, pollution matters, footpath occupations, road obstructions etc.
  • Keeping accurate & up-to-date field notes in relation to any action taken or relevant matter observed

Customer Service Officer

Mitsubishi Electric
03.2023 - Current
  • Processing daily orders, pick up’s, cash sales, chillers, blygold, and draw down request
  • Constructed customer service reports to track customer satisfaction levels, allowing for quick and informed decision-making
  • Providing track record in reference to orders and freight in a timely manner
  • Assisting sales manager, reps, accounts, logistics, pricing, procurement on daily basis
  • Run backorders/chiller/on truck reports
  • Provide detail product specification including overview, features and specifications

Customer Service Officer

Menulog
08.2021 - 02.2023
  • Answered phone with positive attitude and asked questions to better understand customer needs.
  • Practice empathy to frustrated users and turn their negative experiences into positive ones
  • Coordinate closely with the global Community Operations team as part of the Sydney Centre of Excellence and act as a local point of contact for other centres of excellence around the world
  • Provide service via different line of business such as Emails, Chats, Phones and Actions. Processed payments and updated balances and customer totals.
  • Updated account information after customer calls and noted client concerns and issues.
  • Resolved inquiries to consistently meet performance benchmarks.

Customer Service Officer

LifeHealthcare
08.2020 - 08.2021
  • Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets. Handling consumable product portfolio (LAPARO, SURGICAL INSTRUMENT, NEURO, CAPITAL, INTECH)
  • Processing Orders/Quotation/Consignment/Loan/Usage/Credit/Return/Invoice) in the SAP system within KPI's.
  • Data integrity accuracy and work with supply chain to ensure accurate recording of item/lot/serial numbers/pricing as well as correct material master data.
  • Work closely with warehouse to ensure customer shipping expectations are met and investigate inventory discrepancies.
  • Effective follow up for outstanding TBA Invoices following inventory usage and daily back orders.

Customer Service Officer/Rostering

Certis/SNP
01.2013 - 08.2020
  • Demonstrated front-line customer service experience as per company policies including serving both internal and eternal in a busy environment.
  • Provide clear, correct and timely information whilst following up with emails and calls
  • Liaise with rostering, passengers, and Sydney Airport authority regarding the referral of complex enquiries and transactions
  • Acknowledge, resolve and record customer complaints and escalate any unresolved issues followed by company SOP's
  • General administrative support to prepare all calibration and loss property paper work
  • Prepare and distribute unfilled shifts to guards as per their roster

Procurement Officer

Ingram Micro
01.2009 - 01.2013
  • Respond to pricing inquiry (products including software and hardware), providing accurate information for promotion price and quote price
  • Carry out order processing activities, utilizing SAP system
  • Processing all RMA's / Credit- Return for rejections
  • Provide technically sound price and SKU to customer
  • Preparing customer licensing quotes within SLA
  • Escalate the dispute of order with resellers, product manager and account manager
  • Outstanding vendor portfolio knowledge of McAfee, Symantec and Autodesk software and hardware products

Education

Bachelor of Commerce -

M.S University

Diploma - Computer

Aptech Computer Education

First Aid - undefined

SECTA Training Organization

Certificate of Registration - undefined

Unique College of Technology

Certificate IV in Government Investigations

ACFEC (University of Canberra)
11-2024

Skills

  • Problem Solving
  • Decision Making
  • Ability to Work Under Pressure
  • Fast Learner
  • Time Management
  • Ability to Multitask
  • Leadership
  • Communication Skills
  • Microsoft Office
  • Customer Service

Timeline

Parking Officer

Parramatta City Council
10.2024 - Current

Customer Service Officer

Mitsubishi Electric
03.2023 - Current

Customer Service Officer

Menulog
08.2021 - 02.2023

Customer Service Officer

LifeHealthcare
08.2020 - 08.2021

Customer Service Officer/Rostering

Certis/SNP
01.2013 - 08.2020

Procurement Officer

Ingram Micro
01.2009 - 01.2013

Diploma - Computer

Aptech Computer Education

First Aid - undefined

SECTA Training Organization

Certificate of Registration - undefined

Unique College of Technology

Bachelor of Commerce -

M.S University

Certificate IV in Government Investigations

ACFEC (University of Canberra)

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Alpesh Mayavanshi