Ayush Sharma

• Designed and optimized IT infrastructure, ensuring scalability, security, and compliance with industry standards.
• Led IT transformation initiatives, improving operational efficiency and ensuring system availability.
• Managed end-to-end IT projects, from requirement gathering to execution, ensuring timely delivery and stakeholder alignment.
• Provided strategic direction for ERP including WMS and Microsoft 365 implementation, maximizing productivity through Teams, SharePoint, and OneDrive.
• Managed IT asset lifecycle, including procurement, licensing, renewals, and decommissioning.
• Developed IT KPIs and corporate internal procedures to align technology strategies with business goals.
• Conducted risk assessments and implemented security measures to safeguard IT infrastructure and data.
• Led and mentored a team of IT professionals, fostering a culture of continuous improvement and technical excellence.
• Facilitated change management and user adoption programs for new IT systems and platforms.
• Delivered executive-level reporting and analytics, enabling data-driven decision-making for IT investments.

Key Achievements:

• Successfully led an international cloud transformation project in Japan, overseeing migration and security implementation.
• Spearheaded IT process automation initiatives, reducing manual effort and improving response time to incidents.
• Championed cross-functional collaboration between IT and business units, aligning technology with corporate strategy.

• Client Support and Consultancy: Provided technical advice and support as an Account Manager/SPOC within the Apple Business Consultant Network, resolving client queries and problems
• Team Management: Managed and guided junior consultants, fostering their professional development and success
• Needs Assessment: Assessed clients' computing needs to provide tailored solutions
• Operational Oversight: Ensured smooth workflow and efficiency by overseeing daily operations within the department
• Information Security: Conducted information security management reviews and ISMS assessments to ensure alignment between technical implementation and business processes
• Led the design, implementation, operation, and maintenance of security management systems
• Contributed to the creation, review, and update of information security policies
• Technical Expertise: Provided expert technical advice, recommendations, and consultancy on networks, infrastructure, products, and services
• Assisted with implementation documentation
• Project Management: Managed ongoing projects, ensuring timely completion and delivery of high-quality results
• Key Achievement: Transformation: Successfully implemented a zero-touch deployment process using White Glove/Intune and Apple Business Manager to streamline device deployment
• Developed a bespoke remote management system to meet clients' specific needs I.e My own version of Intune.
• Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
• Created service level agreement for IT operational functions and help desk operations.

• Coordinated product demos, webinars, and client onboarding for ServiceNow and ZOHO HRMS
• Owned and maintained the ServiceNow platform, ensuring continuous improvement through my programming skills
• Fixed key workflows and seamlessly integrated ServiceNow with clients' existing systems
• Provided technical expertise in tender responses, ServiceNow scripting, and solution design
• Conducted brand analysis, built marketing models, and developed future-facing marketing insights
• Managed client engagement, projects, and deliverables, ensuring high-quality results
• Key Achievements: Successfully onboarded clients to ServiceNow and ZOHO HRMS
• Implemented impactful new solutions on the ServiceNow platform
• Developed a marketing model that led to a 22% increase in leads
• Secured new clients through strong client management and project delivery
• Met project deadlines without sacrificing build quality or workplace safety.
• Identified plans and resources required to meet project goals and objectives.

• Client Needs Assessment: Actively listened to clients, asking probing questions to understand their pain points, goals, and technical requirements
• Solution Design: Leveraged technical expertise to architect customized solutions that addressed client challenges and aligned with their budget
• Technology Implementation: Overseen the implementation process, ensuring smooth integration and functionality
• Training and Support: Empowered clients through comprehensive training and ongoing support
• Project Management: Managed projects, coordinating resources, tracking progress, and ensuring timely delivery
• Professional Development: Stayed up-to-date with new technologies and industry trends to provide the best possible advice and solutions
• Effective Communication: Bridged the gap between technical and non-technical stakeholders, explaining complex concepts clearly and ensuring everyone was on the same page
• Key Achievement: Successful Printer Replacement Project: Led a large-scale printer replacement project for a renowned client, involving over 360 stores across Australia and New Zealand
• Successfully managed both in-person and remote implementations

• Database Architect: Crafted and maintained high-performance databases ensuring data integrity and performance for various business needs
• Data Champion: Analyzed and provided insightful data reports (Pivot charts, SQL) to various departments for informed decision-making
• SDLC Expert: Collaborated with stakeholders to execute development tasks aligned with SDLC, ensuring smooth project delivery
• Help Desk Hero: Provided multi-level support, managed tickets, and ensured key performance metrics for both internal and external users
• Quality Guardian: Implemented test plans and quality control measures to guarantee system integrity and user satisfaction
• Project Management Pro: Utilized project management methodologies to manage, resource, and cost projects effectively
• Security Champion: Enforced security practices from data sharing to backups, safeguarding information across all levels
• Policy & Budget Expert: Developed IT policies and procedures, performed budget analysis, and reported to Board members
• Technical Support: Provide multi-level (Level 1-3) technical support to troubleshoot and resolve user issues promptly and efficiently, keeping systems running at peak performance
• Key Achievements: ERP Hero: Designed and deployed a company-wide ERP system, streamlining operations and enhancing efficiency
• Knowledge Builder: Drafted standard IT policies and compiled a comprehensive knowledge base for improved knowledge sharing
• Customer Champion: Supported 8,000+ customers across Australia, delivering exceptional service and exceeding expectations
• Utilized different methods to troubleshoot software and hardware issues.
• Identified areas that could be improved through specific processes and addition of new software.