Zakaria (Zak) Mazouzi
Canberra,ACT
Summary
Results-driven Management professional with a decade of experience operations, production management, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies.
Overview
5
5
years of professional experience
Work History
OPERATIONS MANAGER
The KNOX
Canberra, ACT
06.2023 - 12.2023
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
ROOMS DIVISION MANAGER
THE SIR GEORGE HOTEL - THE SYDNEY COLLECTIVE
JUGIONG, NSW
05.2022 - 05.2023
- I was initially employed as Accommodation Manager, with the sole responsibility to build the department, with the implementation and set up of a new booking system, with the appropriate SOPs set in place
- Furthermore, my role rapidly changed to an operations manager with my responsibilities expanding to ensure that the front office, housekeeping, food and beverage, and maintenance departments perform their roles sufficiently to deliver a good guest experience and meet revenue and occupancy goals.
DUTY MANAGER
AVENUE HOTEL- CAPITAL HOTEL GROUP
04.2021 - 05.2022
- Took the opportunity to come back into the hospitality industry with the main role to rebuild the team while concentrating on the five-star experience
- In the team my role was to lead in recruitment as well as training
- I would create a procedure based on the needs of the department, propose it to senior management, once approved, implement it by training the team, once successful implement it to our sister properties in ACT
- My second and most important responsibility was to monitor daily rates, and occupancy levels, in order to achieve highest revenue with the highest levels of occupancy
- Having left the team after achieving all my Key Performance Indicators.
OPERATIONS MANAGER
CANBERRA FRENCH LANGUAGE INSTITUTE
04.2019 - 04.2021
- Joined a very small team, with the main goal to extend the business size, by creating more classes therefore reaching multiple companies and government departments to attract students, with DFAT being the most successful as diplomats prior to going on a mission to French speaking countries were interested in learning the language
- With Covid19 being very stressful, I set an online schedule that matched the requirements of all our students
- With those difficult times, managed to open 8 new classes that are still operating.
Education
Advanced Diploma in International Hotel and Resort Management -
CANBERRA INSTITUTE OF TECHNOLOGY
01.2015
Diploma of Project Management - Business Management
Canberra Institute of Technology
Canberra, ACTSkills
- Workflow Optimization
- P&L Management
- Health and Safety Compliance
- Financial Management
- Multi-Unit Operations Management
- Budgeting and Forecasting
References
- Raven Park, Operations Manager, Pialligo Estate Canberra, +61 432 277 663
- Nabila Aliane, Managing Director, Canberra French Language Institute, +61 417 182 492
Timeline
OPERATIONS MANAGER
The KNOX
06.2023 - 12.2023
ROOMS DIVISION MANAGER
THE SIR GEORGE HOTEL - THE SYDNEY COLLECTIVE
05.2022 - 05.2023
DUTY MANAGER
AVENUE HOTEL- CAPITAL HOTEL GROUP
04.2021 - 05.2022
OPERATIONS MANAGER
CANBERRA FRENCH LANGUAGE INSTITUTE
04.2019 - 04.2021
Advanced Diploma in International Hotel and Resort Management -
CANBERRA INSTITUTE OF TECHNOLOGY
Diploma of Project Management - Business Management
Canberra Institute of Technology
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