Althea Frances Damayo
1/5-7 Bellbrook Ave, Hornsby,NSW
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Service-oriented Concierge utilizing strong people skills to meet specific guest needs in a timely, organized manner. Expertise in arranging for customized services and responding quickly to guest needs while remaining courteous and efficient. Can apply well-developed judgment and decision-making abilities and complex problem skills to better enhance the guest experience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Hotel Night Auditor
Paramount House Hotel
80 Commonwealth St, Surry Hills NSW 2010
11.2020 - Current
- Streamlined nighttime hotel operations by managing guest check-ins, check-outs, and resolving customer complaints.
- Enhanced revenue accuracy by conducting nightly financial audits and reconciling discrepancies in transactions.
- Maintained high levels of guest satisfaction with prompt and professional responses to inquiries and concerns.
- Ensured accurate record-keeping by reviewing and verifying daily sales reports, cash deposits, and credit card transactions.
- Improved efficiency in night shift tasks by implementing time management strategies for staff assignments and project completion.
- Assisted guests with special requests or accommodations, ensuring a comfortable stay at the hotel.
- Collaborated with daytime staff to communicate relevant information about guest needs, preferences, and reservations for seamless service transitions between shifts.
- Supported the training and onboarding of new hires to ensure they were well-equipped to handle hotel night audit tasks.
- Performed daily inventory for keys and linens and detailed information in audit reports.
Banquet Sales Associate
Costabella Tropical Beach Hotel
Lapu-Lapu, Cebu, Philippines
11.2014 - 03.2019
- Overall responsibility of Sales Generation for High Exclusive Banquets & Events
- Achieve the Annual Sales Budget
- Growth of business through retention of key accounts & developing of new accounts in Corporate Sector for Banquets & Events
- Be a one point of contact & a consultant to guest from the first call till the day of the event
- Contracting bookings and raising invoices
- Responding to and coordinating all internal meeting requests
- Make arrangement for Sales calls
- Conduct hotel site inspection for potential accounts.
Front Office Associate
Costabella Tropical Beach Hotel
Lapu-Lapu, Cebu, Philippines
12.2012 - 11.2014
- Assist hotel guest by taking their reservation, assign rooms during check in, accommodate guest request and concerns and prepare billing arrangements for check out
- Handles front desk cashiering
- Able to perform other front office related tasks
- Flexible in any working schedule.
Education
Bachelor of Science - Tourism And Hotel And Restaurant Management
Leyte Normal University
Tacloban City, Leyte, Philippines03.2011
Skills
- Knowledgeable on Fiesta System and Newbook - Hotel Management Software
- Computer Literate (Basic Skills in MS Word, MS PowerPoint, MS Excel)
- Basic skills in Front Office (Guest Service), Night Audit and Banquet Sales operations
- Languages: Filipino and English
- Guest Relations
- Audit Procedures
- Capable to operate business machines
- Quick to learn
- With good organizational skills
- Has a high sense of responsibility
- Good listener, good follower
- Interpersonal skills
references
- Ms. Giulia Dondena, Hotel Manager, Paramount House Hotel, (02)9211-1222
- Ms. Malu A. Arriola, Marketing and Communications Manager, Costabella Tropical Beach Hotel - Philippines, (032) 238-2700
- Mr. Rodolfo Nazareno, General Manager, Costabella Tropical Beach Hotel - Philippines, (032) 238-2700
Certification
Responsible Service of Alcohol
Accomplishments
- Proficiency in Hotel, Restaurant and Travel Management Practicum
- Off-Campus Travel Management
- Tourism Management
Timeline
Hotel Night Auditor
Paramount House Hotel
11.2020 - Current
Banquet Sales Associate
Costabella Tropical Beach Hotel
11.2014 - 03.2019
Front Office Associate
Costabella Tropical Beach Hotel
12.2012 - 11.2014
Bachelor of Science - Tourism And Hotel And Restaurant Management
Leyte Normal University