Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Aluel Garang

Wyndham Vale,Australia

Summary

Results-driven professional with a proven track record at NRMA Home Insurance, excelling in claims processing and customer service. Demonstrated initiative and attention to detail while ensuring accurate claims evaluations. Adept at multitasking and problem-solving, consistently enhancing operational efficiency and client satisfaction in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Administrative Assistant

Willis Towers Watson
01.2025 - Current

  • Managed scheduling and coordination of meetings for senior executives.
  • Prepared and organized documents for client presentations and internal reports.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Handled confidential documents in an organized fashion according to established protocol.

Claims Specialist

NRMA Home Insurance
01.2024 - 01.2025
  • Managed claims processing for residential property damage incidents.
  • Reviewed documentation to ensure accuracy and completeness of claims submissions.
  • Evaluated claims against policy coverage and determined eligibility for payments.
  • Provided customer service by responding promptly to inquiries from claimants regarding their benefits or coverage.
  • Maintained knowledge of policies and procedures and insurance coverage benefit levels, eligibility systems and verification processes.

Logistics Team Member

OzStaff
11.2023 - 01.2024
  • Coordinated inbound and outbound shipments ensuring timely delivery to customers.
  • Maintained accurate inventory records using warehouse management software.
  • Inspected incoming goods for quality and compliance with company standards.
  • Collaborated with team members to streamline packing and shipping processes.

Customer Service Representative

Kmart
Werribee, Australia
10.2021 - 01.2024
  • Assisted customers with inquiries and resolved issues efficiently.
  • Handled high-volume calls while maintaining a positive attitude.
  • Trained new team members on company policies and procedures.
  • Provided product information and recommendations to customers effectively.
  • Answered customer inquiries and provided accurate information regarding products and services.

Crew Member

McDonalds
Tarneit, Australia
09.2021 - 02.2022
  • Operated kitchen equipment to prepare food and beverages efficiently.
  • Maintained cleanliness and organization of workstations and dining areas.
  • Provided excellent customer service during peak hours.

Education

VCE - English Language, Psychology, Business Management, Environmental Science, Health and Human Development

ThomasCarr College
Wyndham Vale, VIC, Australia

Skills

  • Teamwork
  • Initiative
  • Multitasking
  • Leadership
  • Active listening
  • Attention to detail
  • Problem solving
  • Claims processing
  • Customer service
  • Time management

References

  • Naomi Michaels, Team Leader (NRMA), 0481155075
  • Belinda Goodman, Team Leader (WTW), 0403107393

Timeline

Administrative Assistant

Willis Towers Watson
01.2025 - Current

Claims Specialist

NRMA Home Insurance
01.2024 - 01.2025

Logistics Team Member

OzStaff
11.2023 - 01.2024

Customer Service Representative

Kmart
10.2021 - 01.2024

Crew Member

McDonalds
09.2021 - 02.2022

VCE - English Language, Psychology, Business Management, Environmental Science, Health and Human Development

ThomasCarr College

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