ALUEL MAJOK
Summary
Hardworking employee customer service, multitasking and time management abilities. With 3+years of customer service experience offering quality food services. Comfortable working in fast-paced food service environment while providing quality service.
Overview
6
6
years of professional experience
Work History
Corporate Food and Beverage Attendant
Delaware north
12.2018 - Current
- Transporting food from the kitchen to customers seat
- Protected Business, Team member by monitoring alcohol consumptions and keeping operations in line with RSA legislation
- Maintain stock levels of cup, lids straws and condiments throughout shift
- Effectively multitasked within fast-paced environment
- Greeted guests with friendliness and professionalism
- Set tables for upcoming meals by following food service guidelines.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
Customer Service Consultant
Telstra
08.2022 - 07.2024
- Manage a Medium volume of inbound calls
- Actively listening to customers concerns and fulfilling customer needs regarding their inquiry and escalating when necessary
- Updating and Recording customers interactions
- AD-HOC Duties
- Handling complaints and providing appropriate solutions
- Updated account information to maintain customer records.
FOH Customer Service Team Leader
Delaware north
09.2019 - 12.2019
- Write written reports
- Mentored new hires, providing guidance to ensure their successful integration into the team.
- Counted money in drawers at beginning and end of each shift
- Supervising a team of 3 front of house staff
- Monitor Employee performance and train to company standard
- Providing support, guidance and building employee relationships
- Weekly stock counts.
Education
Certificate IV in Hospitality & Leadership Management -
Serve It Up
North Melbourne, VIC10.2019
Skills
- Inventory Tracking
- Inbound Call Management
- Customer Acquisition
- Intermediate computer skills
- Conflict Resolution
- Data Entry
- Customer Service
- Cash handling proficiency
- Barista experience
- Dining room organization
- Technical Support
- Call Center Operations
Timeline
Customer Service Consultant
Telstra
08.2022 - 07.2024
FOH Customer Service Team Leader
Delaware north
09.2019 - 12.2019
Corporate Food and Beverage Attendant
Delaware north
12.2018 - Current
Certificate IV in Hospitality & Leadership Management -
Serve It Up
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