Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Volunteer Experience
Languages
References
Timeline
Generic
ALUEL RIAK

ALUEL RIAK

Perth,WA

Summary

Creative, energetic professional skilled in office administration, business communications, team collaboration, and qualitative and quantitative analysis. Manages diversified office administrative functions, manages events, offers customer assistance, and provides team support.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Part Time Electorate/Research Officer

Hon. Ayor Makur Chuot, Member of the Legislative Council, Department of Premier and Cabinet
Perth, WA
04.2022 - Current
  • General Office Administrative Tasks, Data entry on Excel and Office Database, Community Engagement and assisting with Enquires from Constituents
  • Answered questions and fulfilled requests with friendly and knowledgeable service
  • Collected, evaluated and stored documents securely in permanent records
  • Answered phones and greeted guests to provide assistance and warm first contact at reception
  • Drafted notes, letters, and other professional correspondence.
  • Built strong relationships with federal and state government departments.
  • Managed appointment diary for MP by scheduling, changing and canceling appointments
  • Responded to constituents by providing information and answering questions
  • Input constituent information into spreadsheets and the company database to provide leaders with quick access to essential client data.
  • Cultivated positive relationships with community members through community engagement events.
  • Increased listeners and supporters using social media and advertising campaigns.
  • Attended conferences and meetings related to current industry trends or developments.
  • Researched emerging topics and created summaries outlining their relevance in the field.
  • Organised and conducted meetings, group conferences and fundraising events.
  • Responded to incoming calls and emails from constituents in a timely manner.
  • Collaborated with other departments to ensure quality services were provided to constituents.
  • Advised constituents on available resources, programs, services, laws, regulations and policies.
  • Maintained accurate records of all interactions with constituents utilizing established databases.
  • Drafted correspondence on behalf of supervisor in response to constituent requests or inquiries.

Part Time Medical Receptionist

Glengarry Medical Group
Perth, Duncraig , WA
11.2023 - 07.2025
  • Greeted and checked in patients, updating patient information in computer system.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Performed data entry tasks related to billing and collections procedures.
  • Processed referrals for specialist care when requested by physicians or patients.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Protected patients by observing strict HIPAA guidelines.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Took messages from patients and promptly relayed to appropriate staff.

Christmas Casual Sales Associate

Myer
Perth, WA
11.2022 - 12.2023
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.
  • Tracked sales performance metrics to identify trends in the market place.

Airport Customer Service Agent

Swissport
Perth, WA
07.2022 - 12.2022
  • Assisted customers with inquiries regarding products and services through phone, email, and chat.
  • Greeted passengers upon arrival and departure, providing ticketing assistance and general information.
  • Assisted with baggage check-in and tagging for customers.
  • Provided customer service to travelers in the form of answering questions, resolving complaints, and providing directions.
  • Ensured accurate completion of passenger documentation such as tickets, boarding passes, customs forms.
  • Verified identification documents such as passports or driver's licenses.
  • Processed payment transactions utilizing point of sale systems.
  • Monitored airport security checkpoints to ensure compliance with safety regulations.
  • Performed daily opening and closing procedures in accordance with company standards.

Nandoca

Nandos
Aveley, WA
06.2020 - 03.2022
  • Carried out day-to-day duties accurately and efficiently
  • Provided excellent customer service by greeting customers and meeting quality expectations
  • Organized store by returning merchandise to proper areas and restocked displays
  • Stayed up to date on store promotions, payment policies and security practices
  • Helped customers sign up for loyalty programs and submitted completed paperwork
  • Collaborated with team members to complete orders
  • Supported great dining and meal experiences for guests
  • Maintained fast speed of service, especially during rush times
  • Prepared and cooked food orders for customers by noting customizations and portion sizes
  • Prepared products following restaurant, health, and safety.

Crew Member

McDonald's
Alexander Heights, WA
02.2018 - 06.2020
  • Assisted other team members to achieve goals
  • Took orders, prepared meals and collected payments
  • Became familiar with products to answer questions and make suggestions
  • Supported great dining and meal experiences for guests
  • Worked well with teammates and accepted coaching from management team
  • Maintained clean, sanitized and well-organized food preparation zones
  • Resolved customer complaints to patron satisfaction, resulting in repeat business
  • Brewed and served coffee, tea and other according to company standards.

Relief Electorate Officer

Dr Anne Aly Federal Member For Cowan Australian Labor Party
Perth, WA
  • Kept office supplies stocked and equipment in good working order
  • Organised and maintained documents, files and records
  • Worked with management team to improve workflows and eliminate unnecessary tasks
  • Liaised with constituents, addressed inquiries, handled meeting requests and answer questions to provide outstanding care.
  • Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents
  • Answered phones and greeted guests to provide assistance and warm first contact at reception
  • Drafted notes, letters and other professional correspondence
  • Responded to constituents by providing information and answering questions
  • Processed and distributed mail from constituency daily
  • Remained highly organized and detail-oriented while working on several cases simultaneously.

Relief Electorate Officer

Jessica Shaw MLA Australian Labor Party
Ellenbrook, WA
  • Kept office supplies stocked and equipment in good working order
  • Organized and maintained documents, files and records
  • Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents
  • Stored hard copies of data in organized files to optimize retrieval
  • Completed database backups to secure information
  • Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals
  • Documented messages left by callers and delivered vital information to intended employees
  • Performed basic administrative duties by answering calls, taking messages, data entry, typing tasks and locating files upon request
  • Retrieved, sorted, copied and filed all documents and paperwork.

Education

Bachelor of Arts - Majors International Relations & Economics

Curtin University
11-2026

High School Diploma -

Holy Cross College
10.2021

Skills

  • Microsoft Word
  • Google Drive
  • Time management
  • Task prioritization
  • Cultural awareness
  • Scheduling
  • Problem-solving
  • Calm demeanor
  • Work Ethic
  • Friendly, Positive Attitude
  • Active Listening
  • Working Collaboratively
  • Document Scanning
  • Meeting Coordination
  • File Maintenance
  • Database Entry
  • Mail Handling
  • Administrative Support
  • Event Coordination
  • Schedule and Calendar Management

Certification

  • Certificate III Individual Support (Disability) Units Completed:

CHCCOM005 Communicate and work in health or community

CHCDIV001 Work with diverse people

CHCLEG001 Work legally and ethically

  • Certificate II in Business
  • Certificate II Sports & Recreation

Hobbies and Interests

  • Reading
  • Listening to podcast/Audios
  • Fashion
  • Sport

Volunteer Experience

  • 2023 State Labor Conference - Whip
  • Curtin African Students Association (CASA) - Marketing Committee (Content Creator)
  • Women of the Nile (ESSW) - Member
  • Kingsway Branch - President
  • Bor Youth Australia - State representative
  • 2022 Federal Election Campaign Launch
  • Campaign Doorknocks WALabor
  • 2022 Volunteered for Anne Aly's campaign
  • 2022 Volunteered for Tracy Roberts' campaign
  • 2022 Volunteered for Tania Lawrence's campaign
  • 2022 Volunteered for Zaneta Mascarenhas' campaign
  • 2025 Volunteered for Karen Beale Campaign
  • Yes 23 campaign volunteering
  • 2025 State Campaign Field Organiser - Member of Joondalup
  • 2025 Federal Campaign Booth Campaign - Member for Bullwinkel

Languages

English
Native/ Bilingual
Dinka
Native/ Bilingual

References

References available upon request.

Timeline

Part Time Medical Receptionist

Glengarry Medical Group
11.2023 - 07.2025

Christmas Casual Sales Associate

Myer
11.2022 - 12.2023

Airport Customer Service Agent

Swissport
07.2022 - 12.2022

Part Time Electorate/Research Officer

Hon. Ayor Makur Chuot, Member of the Legislative Council, Department of Premier and Cabinet
04.2022 - Current

Nandoca

Nandos
06.2020 - 03.2022

Crew Member

McDonald's
02.2018 - 06.2020

Relief Electorate Officer

Dr Anne Aly Federal Member For Cowan Australian Labor Party

Relief Electorate Officer

Jessica Shaw MLA Australian Labor Party

Bachelor of Arts - Majors International Relations & Economics

Curtin University

High School Diploma -

Holy Cross College

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ALUEL RIAK