Aluel Lola Deng
Acacia Ridge,Australia
Summary
Experienced support worker with a strong background in disability and aged care. Recently entrusted with a short-term Acting Site Supervisor role within a supported accommodation setting, demonstrating capability in leading teams and managing daily operations. Proficient in Risk-Man reporting, ISP writing, and delivering person-centred care aligned with NDIS standards. Reliable, adaptable, and committed to ensuring safe, high-quality support services.
Overview
9
9
years of professional experience
1
1
Certification
Work History
House Site Supervisor (Relief Role)
Endeavour Foundation
02.2025 - Current
- Supervised daily operations of a 24/7 supported independent living (SIL) residence, ensuring person-centred care aligned with individual NDIS plans.
- Managed staff rostering to ensure adequate coverage and compliance with customer-to-staff ratios.
- Approved timesheets and monitored attendance
- Authored and updated Individual Support Plans (ISPs), ensuring alignment with customer goals and clinical needs.
- Completed and closed incident reports using the Risk-Man system, following up on risk mitigation strategies and continuous improvement.
- Handled customer and site finances responsibly, including petty cash reconciliation, household budgeting, and support with customer money handling.
- Delivered hands-on support including personal care, medication administration, behavioural support, and daily living assistance.
- Ensured accurate documentation and compliance with organisational policy, safeguarding frameworks, and relevant legislation.
Disability Support Worker
Endeavour Foundation
10.2019 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
- Worked closely with therapists and other specialists to implement prescribed interventions consistently, leading to measurable improvements in client functioning.
Disability Support Worker
121 Care
10.2018 - 06.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Advocated for client rights and preferences in interactions with external service providers to ensure equitable access to necessary supports.
- Improved client independence with structured life skills training.
- Documented client progress and communicated updates to care team, contributing to continuous improvement in service delivery.
Educator Assistant
Central Kids Family Day Care
02.2016 - 10.2018
- Ensured a safe and nurturing environment for children by maintaining clean facilities, adhering to safety guidelines, and closely monitoring all indoor and outdoor activities.
- Monitored each child''s progress through regular observation and assessment tools, identifying areas for improvement or additional support as needed.
- Maintained accurate records of each child''s attendance, medical information, emergency contacts, allergies or dietary restrictions as required by state regulations.
Education
Bachelor of Tourism and Hotel Management -
Certificate III -
Individual Support (ageing, Home & Community)
Certificate III in Individual Support (Ageing & Di
01-2015
Skills
- Excellent interpersonal and communication skills
- Team Supervision & Leadership
- Time Sheet Management
- Risk Management & Reporting
- Individual Support Planning
- Financial Accountability
- Stakeholder Communication
- NDIS Knowledge & Compliance
Certification
- Certificate 3 in individual support
- Bachelor of Tourism and Hotel Management
- Manual Handling
- Medication Administration
- First Aid and CPR
- Occupational work health and safety
- Yellow and Blue Card
- Working with Children Check
- National Police Check
- Quality, Safety and You NDIS worker Orientation Module
- Queensland Driver’s license
- Reliable vehicle
- Comprehensive Car Insurance
Additional Workplace Attributes
- Excellent customer service skills developed through work experience
- Highly effective interpersonal, communication and problem-solving skills
- Effective team player, also using initiative to work well independently
- Trustworthy and reliable and punctual
- Honest and Friendly
- Speaks three languages, Arabic, Dinka and English
Timeline
House Site Supervisor (Relief Role)
Endeavour Foundation
02.2025 - Current
Disability Support Worker
Endeavour Foundation
10.2019 - Current
Disability Support Worker
121 Care
10.2018 - 06.2021
Educator Assistant
Central Kids Family Day Care
02.2016 - 10.2018
Bachelor of Tourism and Hotel Management -
Certificate III -
Individual Support (ageing, Home & Community)
Certificate III in Individual Support (Ageing & Di
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