Summary
Overview
Work History
Education
Skills
VISA STATUS
Additional Information
Timeline
Generic

Alumita Fong

Alice Spring,Australia

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

17
17
years of professional experience

Work History

Administrative Officer A04

Department of Health
Alice Springs, NT
02.2024 - Current
  • coordinating and scheduling appointments with outpatient and specialist clinic standards
  • providing high standard administrative skills to monitor multiple specialist clinic waitlist and also urgent booking that comes through emails
  • making sure referrals in triage folder gets to the doctor on triage days and updating the urgency of the referrals on the waitlist
  • notifying patients either by telephone,sending out letters and SMS for their upcoming appointment or if there's any changes and cancellation to appointment patients are notified
  • communicating and coordinating with remote clinics if they can facilitate with telehealth appointment
  • having that multi-skilled workforce to provide high level of frontline service and patient care

Administrative Officer A03

Department of Health
Alice Springs, NT
08.2023 - 02.2024
  • providing professional,friendly and supportive patient service
  • making sure to verify active patients registration and their financial standards when patients are presented to their appointment
  • updating patient information if need be so that correct classification are assign on each presentation
  • identifying ineligible patients that are not medicare cover and to process accordingly
  • providing information to patients on appointments and services ans ensuring patients referrals are current
  • adapting to busy service environment subject to pressure and change but still providing that high standard of safe service in the workplace

Front Office Receptionist

Crowne Plaza Lasseters Hotel
93 Barret Drive Alice Springs, Northern Territory
02.2023 - 08.2023
  • Answered Phone calls and emails,answer questions and document information
  • Maintained front office cleanliness and organized supplies
  • Greeted incoming guest and verified paperwork to manage smooth intake processes
  • Handle payment processing and provided customers with receipts and proper bills and change
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Communicate with other Department in regards to special request from guest
  • Charging of City Ledger Bills to companies that pays for guest bills and sending through tax invoice receipt

Barmaid

Fiji Gateway
Nadi, Fiji Island
03.2007 - 12.2013
  • Stocked bar inventory and place orders for products and supplies.
  • Greeted frequent visitors by name and explained new promotions.
  • Restocked and cleaned counter and service stations throughout shifts.
  • Cleaned up spills and broken glassware and safely disposed of sharp pieces.
  • Greeted guests with friendliness and professionalism.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Stocked service stations with ice, napkins and straws.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Bussed bottles and glassware to preserve clean bar area.
  • Effectively multitasked within fast-paced environment.
  • Served drinks and prepared specialty beverages.
  • Operated blenders, frozen drink machines and equipment to mix and serve drinks to patrons following recipes.
  • Resolved guest complaints to maintain complete customer satisfaction.
  • Prepared and served cold, hot and mixed beverages to guests.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Filled and served various beverages for customers.

Education

Some College (No Degree) -

Femmus School of Hospitality
Fiji Island

Skills

  • Courteous and Professional
  • Inventory Management
  • Greeting and Seating Clients
  • Visitor and Customer Relations
  • Prioritization and Time Management
  • Administrative Support
  • Documentation and Reporting
  • Customer Service
  • Teamwork and Collaboration
  • Clear Communication
  • Reliable and Punctual
  • Administrative Skill
  • Verbal and Written Communication
  • Positive Attitude and Energetic
  • Hospitality Services

VISA STATUS

  • SKIILLED EMPLOYER SPONSORED REGIONAL(PROVISIONAL)(SUBCLASS 494)

Additional Information

1) Analaisa Adibalawa

Front Office Manager

Crowne Plaza Lasseters Hotel

PH: 0409282071

2) Evisaki Ratubuli

F&B Supervisor

Raffles Gateway Hotel

PH:(679)9079195

3)Amy Nicol

Activity Based Funding Data Manager

Health Data & Classification Service

NT Health

(08)89519592

Timeline

Administrative Officer A04

Department of Health
02.2024 - Current

Administrative Officer A03

Department of Health
08.2023 - 02.2024

Front Office Receptionist

Crowne Plaza Lasseters Hotel
02.2023 - 08.2023

Barmaid

Fiji Gateway
03.2007 - 12.2013

Some College (No Degree) -

Femmus School of Hospitality

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Alumita Fong