Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
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Aluong Biar

Melton west,Vic

Summary

I am a qualified Senior Beauty and Dermal Therapist with over 3 years of professional experience in the beauty and skincare industry. I hold a Diploma in Beauty Therapy and an Associate Degree in Applied Health Science (Dermal Therapy), with a few units remaining for my Bachelor's in Clinical Aesthetics. My expertise includes advanced skincare treatments, client consultations, and clinic management. I am currently seeking full-time or part-time employment to continue applying and expanding my skills while furthering my education. I thrive in dynamic, client-focused environments and am committed to delivering exceptional skincare solutions that enhance client confidence and well-being.

Overview

8
8
years of professional experience

Work History

Beauty Therapist

AKAY Beauty
  • Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
  • Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Ensured seamless front desk operations by handling phone inquiries, appointment bookings, payment processing, and record-keeping effectively.
  • Participated in ongoing training and education opportunities to stay current on industry trends and techniques.
  • Enhanced client relationships through excellent customer service and effective communication skills.
  • Managed appointment scheduling efficiently, optimizing the use of available time slots while minimizing wait times for clients.
  • Contributed significantly towards boosting the salon''s reputation by consistently receiving positive feedback from clients on provided services.
  • Educated clients on care processes and advised on further care and products.
  • Developed customized treatment plans based on thorough consultations with clients regarding their skincare concerns and goals.
  • Increased salon revenue by upselling additional services and retail products to clients.

Beauty Therapist

Clear skincare clinics
09.2020 - 09.2024
  • Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
  • Performed a variety of advance treatments, including Cosmelan, microneedling, and laser based treatment modalities, for optimal client results.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Enhanced client relationships through excellent customer service and effective communication skills.
  • Managed appointment scheduling efficiently, optimizing the use of available time slots while minimizing wait times for clients.
  • Educated clients on care processes and advised on further care and products.
  • Developed customized treatment plans based on thorough consultations with clients regarding their skincare concerns and goals.
  • Handled stocking and cleaning of both therapeutic workspaces and front office.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Beauty Therapist

Australian Skin Clinics Woodgrove
01.2022 - 06.2022
  • Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
  • Performed a variety of beauty treatments, including lase and skin treatments.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Ensured seamless front desk operations by handling phone inquiries, appointment bookings, payment processing, and record-keeping effectively.
  • Participated in ongoing training and education opportunities to stay current on industry trends and techniques.
  • Enhanced client relationships through excellent customer service and effective communication skills.
  • Managed appointment scheduling efficiently, optimizing the use of available time slots while minimizing wait times for clients.
  • Increased salon revenue by upselling additional services and retail products to clients.
  • Educated clients on care processes and advised on further care and products.

Team Member

Mawson Woolworths
09.2019 - 12.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.

Crew Member

McDonald’s Molonglo Valley
02.2019 - 02.2020
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.

Team Member

Grill’d healthy burgers
02.2018 - 06.2019
  • Cleaned and maintained kitchen equipment regularly.
  • Restocked and rotated food items according to expiry dates to minimize waste.
  • Efficiently managed time by prioritizing tasks according to importance and urgency.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Collaborated with team members to complete orders.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.

The Service Crew

Tabcorp Park
11.2016 - 07.2017
  • The service crew is a school-based traineeship, where I successfully worked and completing a Certificate III in Hospitality.
  • Communicated with customers to promptly resolve complaints and address inquiries.
  • Delivered excellent customer service to support company reputation and patron satisfaction.
  • Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.

Education

Bachelor of Science - Health Science (Clinical Aesthetics)

Australasian College of Health & Wellness
VIC
03.2025

Associate of Applied Science - Health Sciences Dermal Therapy

Australasian College of Health & Wellness
VIC
06.2024

Diploma of Beauty Therapy

CMA Training Group, Endota Wellness College
Mitchell, ACT
11.2019

Melton Secondary College
Melton, VIC
01.2018

Caroline Chisholm College
Glenmore Park, NSW
01.2015

Skills

  • Able to work in a team with others
  • Work well under pressure
  • Respectful towards others including the values & beliefs
  • Reliable
  • Positive Energy
  • Customer Focused
  • Team Player
  • Sound communication
  • Good interpersonal skills
  • Ability to use public transport confidently
  • I am self-disciplined as shown through my ability to manage various responsibilities at a given time
  • Keen and eager to learn- A fast learner who will implement changing work practices effectively
  • Great interpersonal skills- I interact with people from diverse social and cultural backgrounds
  • A great work ethic- Hard Working, honest and reliable and I do what I say I will
  • Physically fit-Able to complete a demanding day’s work in a fast-paced environment
  • Able to work as part of a team or without direct supervision to achieve common goals and objectives
  • A strong eye for detail – I can identify omissions and errors both quickly and accurately
  • Flexible with working hours – Available for an immediate start and willing to work as and when required able to meet tight deadlines and still achieve quality results
  • Skincare product knowledge
  • Sales and Upselling
  • Client consultation abilities
  • Advanced facial treatments
  • Skin analysis competency
  • Customer Service
  • Retail experience
  • Customer Consultation

Accomplishments

  • Team workshop certificate
  • Student of the year (2014) Caroline Chisholm College
  • Reasonability award
  • School’s sports house captain 2018

Languages

English
Dinka

References

Jade Toscan

Beauty Trainer

Ph: 0410 570 930


Michael Grioli

Trainer/Supervisor (Tabcorp Park)

Ph: 0419 371 369

Email: m.grioli@hotmail.com


Ayai Atem

AKAY Beauty Owner

Ph: 0469 690 604

Email: Ayaiatem@gmail.com


Stephanie Tims

Clear Skincare Clinics Manager

Ph: 0438 273 211

Email: stephtims@gmail.com


Kaitlyn Gatt

CSC Clinic Manager

Ph: 0401 869 312

Email: kaitlyngatt@gmail.com

Timeline

Beauty Therapist

Australian Skin Clinics Woodgrove
01.2022 - 06.2022

Beauty Therapist

Clear skincare clinics
09.2020 - 09.2024

Team Member

Mawson Woolworths
09.2019 - 12.2020

Crew Member

McDonald’s Molonglo Valley
02.2019 - 02.2020

Team Member

Grill’d healthy burgers
02.2018 - 06.2019

The Service Crew

Tabcorp Park
11.2016 - 07.2017

Beauty Therapist

AKAY Beauty

Bachelor of Science - Health Science (Clinical Aesthetics)

Australasian College of Health & Wellness

Associate of Applied Science - Health Sciences Dermal Therapy

Australasian College of Health & Wellness

Diploma of Beauty Therapy

CMA Training Group, Endota Wellness College

Melton Secondary College

Caroline Chisholm College

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