Alurah Seuala
West Hoxton
Summary
Accomplished Manager on Duty at Zone Bowling, adept in staff training and development and financial management. Excelled in elevating customer service standards, ensuring repeat business through exceptional support. Proactively enhanced compliance and operational efficiency, significantly contributing to the company's success. Demonstrates a strong customer service focus and goal-oriented approach, mastering both hard and soft skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager on Duty
Zone Bowling, TEEG
09.2020 - Current
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Ensured compliance with company policies, industry regulations, and safety standards by conducting regular audits and providing necessary training to employees.
- Proactively identified potential issues within the workplace, taking corrective actions to maintain seamless operations at all times.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
High School Diploma -
Bossley Park High School
Bossley Park, NSWSkills
- Customer service focus
- Sales and marketing
- Staff training and development
- Scheduling proficiency
- Goal oriented
- Financial management
Certification
- First Aid Certification
Timeline
Manager on Duty
Zone Bowling, TEEG
09.2020 - Current
High School Diploma -
Bossley Park High School
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