Summary
Overview
Work History
Education
Skills
Timeline
References
References
Generic

Alvin Agustin

Account Associate/ Customer Representative Expert
0623 Sitio Wawa, Bgt Iba, Hagonoy

Summary

Dedicated and detailed-oriented customer support representative with almost 10 years of experience. Good in observation, decision making, communication and multitasking. Eager to work on any type of fields with a well- compensated pay. Specializes on technical and sales, communicating with different clients around the globe. Completing tasks and reports on a timely manner and willing to learn more for improvements.

Overview

9
9
years of professional experience
4
4
years of post-secondary education

Work History

Account Associate

Orchid Cybertech
08.2022 - Current
  • Full time Account Specialist for an Australian Telecommunication service who handles concerns such billing information, troubleshooting with their Telco services, selling products and providing the best customer experience.

Tier 3 Account Associate / Supervisor

VXI Global
01.2016 - 08.2022
  • Customer service representative for 3 years who handles American Telecommunication Services called Xfinity
  • Handling multiple concerns like accounting issues, technical related concerns, offering products and retentions
  • Became tier 2 and tier 3 and got promoted as a supervisor which handled teams and discussing reports or feedbacks with American clients.
  • Supported sales team in acquiring new clients through effective lead generation techniques.
  • Maintained up-to-date knowledge on industry trends and best practices, applying this information to improve client outcomes.

Account Associate

Teleperformance
06.2015 - 09.2015
  • Technical service representative for Epson products
  • Assisting customers on their queries about their printers, scanners and projectors.
  • Developed strong relationships with clients through consistent communication and proactive problemsolving

Education

Bachelor of Science - Information Technology

AMA College University
06.2009 - 04.2013

Skills

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Timeline

Account Associate

Orchid Cybertech
08.2022 - Current

Tier 3 Account Associate / Supervisor

VXI Global
01.2016 - 08.2022

Account Associate

Teleperformance
06.2015 - 09.2015

Bachelor of Science - Information Technology

AMA College University
06.2009 - 04.2013

References

Krizia Mae Ebrada

Business Development Associate

Phone:+63 916 503 8971

Email : kei_ebrada@yahoo.com.ph

Roma Amor Calonzo

Multi Media Specialist

Phone +63 915 689 2588

Email: romaamorcalonzo@gmail.com

References

Krizia Mae Ebrada

Business Development Associate

Phone:+63 916 503 8971 

Email : kei_ebrada@yahoo.com.ph


Roma Amor Lucas

Multi Media Specialist

Phone +63 915 689 2588

Email: romaamorcalonzo@gmail.com

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Alvin AgustinAccount Associate/ Customer Representative Expert