Alvin Ko
Brisbane,Qld
Summary
High-energy and motivated individual bringing extensive experience in hospitality settings. Set and enforced consistent standards to maintain customers satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
1
1
year of professional experience
Work History
Corporate Store Manager
Roll'd
04.2023 - 07.2023
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Generating weekly and monthly profits&loss statement.
Franchise Store Manager
Roll'd
02.2023 - 05.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Assistant Store Manager
Roll'd
04.2022 - 02.2023
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Looked after Coles operation for Brisbane Site.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Christmas Casual Retail Assistant
Myer
10.2022 - 01.2023
- Greeted, welcomed and offered immediate assistance to store customers.
- Kept merchandise organized with regular recovery work.
- Built extensive product knowledge and recommended personalized solutions to customers.
- Assisted customers with sales orders, returns and exchanges.
- Managed efficient cash register operations.
Education
Bachelor of Arts - Business Management
Central Queensland University
Brisbane, QLD11.2022
Associate of Arts - Advanced English
Sarina Russo Institute
Brisbane, QLD09.2019
Associate of Arts - Business Management
Myanmar Imperial Univeristy
Yangon 05.2019
Skills
- Customer Relations
- Budget Development
- P&L Administration
- Staff Management
- Safety Standards
- Customer Service
- Recruiting and Hiring
- Cash Management
- Shrink Minimization
- Problem solving
- Upselling
Timeline
Corporate Store Manager
Roll'd
04.2023 - 07.2023
Franchise Store Manager
Roll'd
02.2023 - 05.2023
Christmas Casual Retail Assistant
Myer
10.2022 - 01.2023
Assistant Store Manager
Roll'd
04.2022 - 02.2023
Bachelor of Arts - Business Management
Central Queensland University
Associate of Arts - Advanced English
Sarina Russo Institute
Associate of Arts - Business Management
Myanmar Imperial Univeristy
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