Alvin Thomas
7 Albavale Road, Piara Waters
Summary
Experienced Customer Service Cashier with a strong focus on providing exceptional service to every customer. Skilled in greeting customers, handling cash transactions, and resolving customer complaints. Committed to ensuring each customer receives friendly and helpful support. Demonstrated expertise in cash handling and problem-solving. Trustworthy and dedicated with 5 years of experience serving customers and operating a cash register. Known for accurately taking order information and serving customers quickly. Approachable and cheerful when assisting customers with requests and meeting special needs. Background in Information and Communications Technology (ICT), including working with internet, computer hardware, software, and troubleshooting workplace issues. Experience running the store and assuming leadership responsibilities when necessary. Highly efficient in tasks such as inventory management, shelf stacking, cleaning, and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Store Assistant
Aldi Stores
2023.04 - 2024.09
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Enhanced store appearance by creating visually appealing displays, ensuring cleanliness, and organizing products for easy accessibility.
- Greeted customers entering store and offered assistance with requirements.
- Managed efficient cash register operations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Customer Service Cashier
Raymond Gwatidzo
2021.03 - 2022.12
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Counted money in drawers at beginning and end of each shift.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Information and Communications Technology Trainee
Felicity Heading
2022.02 - 2022.10
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Served customers and followed outlined steps of service.
- Maintained excellent attendance record, consistently arriving to work on time.
- Identified issues, analyzed information and provided solutions to problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Cashier
Coles Supermarket
2019.02 - 2019.12
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
Education
Certificate IV - Information Technology (Networking)
South Metropolitan TAFE
Murdoch, WA11.2024
Certificate III - Information Technology
South Metropolitan TAFE
Murdoch, WA06.2024
Kununurra District High School
Kununurra, WA10.2022
Chavara CMI International School
07.2017
Skills
- Customer Complaint Resolution
- Price Identification
- Till Counting
- Credits and Refunds
- Cash Register Operation
- Shelving Items
- Customer Transactions
- Basic Math Functions
- Customer Service and Assistance
- Calculation of Discounts
- Check Cashing
- Answering Customer Questions
- Technological Knowledge
Workplace Cleanliness
Product returns
Languages
English
Native or Bilingual
Malayalam
Native or Bilingual
Timeline
Store Assistant
Aldi Stores
2023.04 - 2024.09
Information and Communications Technology Trainee
Felicity Heading
2022.02 - 2022.10
Customer Service Cashier
Raymond Gwatidzo
2021.03 - 2022.12
Customer Service Cashier
Coles Supermarket
2019.02 - 2019.12
Certificate IV - Information Technology (Networking)
South Metropolitan TAFE
Certificate III - Information Technology
South Metropolitan TAFE
Kununurra District High School
Chavara CMI International School
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