Alvita Sapphira
West Brunswick,Australia
Summary
Highly energetic hotelier with more than 5 years of experience working in hospitality industry. Successful background with 5 star service standards providing personalized and exceptional service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Hotel Duty Manager
Shadow Play by Peppers
08.2023 - Current
- Assist in developing, implementing and maintaining day to day operations & procedure including scheduling, ensure employee productivity, inventory management, monitor efficiency of process and creating a positive work environment to improve operational efficiency and customer satisfaction
- Collaborate with various departments to achieve company goals and objectives
- Handle and solve complex cashiering issues, customer inquiries, complaints and vendor management
- Assist in all areas of the hotel during peak times to eliminate potential issues
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
- Developed strong relationships with key clients, vendors, and business partners to foster a collaborative working environment.
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Ensured compliance with all company policies, local regulations, and industry standards related to hotel operations.
- Facilitated open communication among team members by conducting regular meetings and encouraging constructive feedback sharing within the group.
- Developed and implemented new procedures and policies to improve operational productivity.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Conducted regular performance appraisals of staff to determine compliance of goals and objectives.
- Assisted in budget planning and forecasting activities to support effective financial management within the department.
SENIOR SECRETARY FOR MANAGING DIRECTOR
PT Krisbow Indonesia
02.2019 - 10.2022
- Provide and support day to day administrative needs by conducting research, preparing statistical reports, handling information requests, and correspondence
- Agenda management, arranging and scheduling meetings, execute follow ups and liaise with various departments to ensure desired output
- Build and maintain relationship with potential vendors & customers, served as liaison between several internal and external organization
- Participated in strategic planning with company executive and management
- Collaborated with team member to discover innovative solution and process improvement initiatives
- Acted as facilitator on numerous agendas, projects, and tasks forces
- Calendar management and business trip arrangement including preparing travel documents, itinerary and reimbursement papers
ASSISTANT MANAGER
PT Gemilang Elektronik Indonesia
10.2018 - 01.2019
- Work closely with Sales and Marketing division, assisting department task, support managers and superior, ensuring all projects and task going well and on schedule
- Identify, initiate and collaborate with area Regional General Managers on marketing programs which add brand value, drive sales volumes, and customer satisfaction
- Provide Mandarin - Indonesian - English interpretation service
- Deliver training and distribute product knowledge
GUEST SERVICE OFFICER
Grand Hyatt Macau
12.2015 - 06.2018
- Assist guest daily check in, check out and further assistance in a high occupancy (average 95% daily) of 741 rooms and extensive guest turn over, with main market of casino tourism
- Identify and collect guest preferences to maximize guest experience and exceed guest expectation
- Accommodate guest requests and enquiries in an accurate and efficient manner, such as property facility, travel direction, and local information
- Handling the task of Rooms and Hotel block inventory controller, settle billing and liaise with casino admin or all other departments to assist front desk operation with high rate of punctuality and precise manner
GUEST SERVICE OFFICER - GRAND CLUB
Grand Hyatt Jakarta
09.2015 - 12.2015
- Fully responsible for the smooth and efficient arrival and departure of all Executive Lounge guests and VIP guests
- Identified and collect guest preferences to maximise guest experience and exceed guest expectation
- Accommodate guest requests and enquiries in an accurate and efficient manner, such as handling restaurant reservation, transportation arrangement, event or flight ticket
Education
Bachelor Degree - Hospitality Management
Trisakti Institute of Tourism
08.2015
Skills
- Customer Service
- Hospitality & Tourism
- Data Entry
- Project Leader
- Administrative Assistance
- Problem Solving
- Staff Training and Development
- RSA
- Driving Licence
Certification
- Victoria Driving License
- Working with Children and National Police Check
Languages
Indonesian
Native or Bilingual
English
Full Professional
Chinese (Mandarin)
Professional Working
Japanese
Elementary
Timeline
Hotel Duty Manager
Shadow Play by Peppers
08.2023 - Current
SENIOR SECRETARY FOR MANAGING DIRECTOR
PT Krisbow Indonesia
02.2019 - 10.2022
ASSISTANT MANAGER
PT Gemilang Elektronik Indonesia
10.2018 - 01.2019
GUEST SERVICE OFFICER
Grand Hyatt Macau
12.2015 - 06.2018
GUEST SERVICE OFFICER - GRAND CLUB
Grand Hyatt Jakarta
09.2015 - 12.2015
Bachelor Degree - Hospitality Management
Trisakti Institute of Tourism
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