Aly Grinan
74 Armagh St
Summary
Experienced with managing project timelines, resources, and stakeholder communications efficiently. Utilizes problem-solving skills to address project challenges and ensure smooth execution. Track record of implementing project management best practices to deliver quality outcomes.
Overview
20
20
years of professional experience
Work History
Project Coordinator
CTI Logistics
11.2024 - Current
- Manage and support UKG interface for Time, Attendance, Payroll, and HR.
- Setup roll out of UKG app for over 400 employees nationwide. Providing support to management and employees.
- Troubleshoot issues and setup cases directly with UKG.
- Assisted with training and created presentations to help the roll out of UKG be as smooth a transition as possible.
- Created manuals and how-to guides for the use of UKG and Bustle interface.
- Comply with accounting requirements for project maintenance.
- Assisted with employees onboarding and UKG employee profiles setup.
Credit Analyst/Project Coordinator
Daikin Comfort Technologies
05.2023 - 03.2024
- Managed deadlines and adjusted workflows to provide notices, demand letters, In-House collections and filing property lien.
- Setup jobs, process waivers, remittances, offsets, refunds, deposit forfeitures and write offs.
- Liaised between departments, branches, customers, and general contractors to facilitate communication and keep appropriate parties updated on project developments, past due balances and other business matters.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Conformed to accounting prerequisites for project maintenance adhering to credit limit requirements.
Member Service Representative
Launch Credit Union
11.2022 - 05.2023
- Ensured members meet credit union membership eligibility requirements.
- Conducted consumer loan interviews and send application to loan underwriting for review and approval.
- Assisted members with various services, including opening and closing accounts (personal and business), updates to existing accounts, plastic cards, disputes/fraud, stop payment orders, wire transfers, digital services, etc.
- Developed, maintain, and demonstrate working knowledge of credit union loan and member service standards, policies, procedures, and applicable state and federal regulations.
- Maintained the highest level of confidentiality with all information obtained. Follow and ensure compliance with all operational procedures that are required to maintain accuracy, manage risk, prevent fraud, and protect members.
Auto Liability Adjuster
Kemper Insurance
12.2021 - 10.2022
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues enhancing customer satisfaction by 30%.
- Developed plan of action on new files to determine status of claim.
- Negotiated settlements with claimants and attorneys, saving the company 20% in costs on settlement.
- Analysed information gathered by investigation and reported findings and recommendations.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
Business Owner
Fireflies & Freedom Boutique
01.2015 - 12.2019
- Made executive decisions on best course of action for company creating rapid growth.
- Assessed cost controls to maximize business operational performance.
- Analysed market trends to optimize service and pricing in effort to capitalize on emerging opportunities.
- Utilized social media to expand brand identity in increase in demand.
- Maintained business operations.
Executive Assistant
MODEC International
02.2006 - 07.2011
- Implemented business-wide changes and procedures creating a streamlined practice for accounting to process all IT related invoices.
- Coordinated meetings, arranged travel, maintained calendars, processed expense reports, and organized catering for meetings.
- Served as liaison between CIO, IT personnel, vendors, clients and service providers including members of the organization.
- Assisted with onboarding and training of new and current employees.
- Handled logistics of IT equipment distributed to international offices such as Singapore, Japan, Mexico, Brazil, and Australia.
Education
No Degree - English
Kean University
Union, New Jersey12-1998
Skills
- Client engagement and compliance
- Project coordination
- Background in insurance and finance
- Effective decision-making in high-pressure environments
- Advanced skills in Microsoft Office Suite
- Analytical problem-solving
- Prioritization and scheduling
- Meticulous attention to detail
Languages
Spanish
Native or Bilingual
Timeline
Project Coordinator
CTI Logistics
11.2024 - Current
Credit Analyst/Project Coordinator
Daikin Comfort Technologies
05.2023 - 03.2024
Member Service Representative
Launch Credit Union
11.2022 - 05.2023
Auto Liability Adjuster
Kemper Insurance
12.2021 - 10.2022
Business Owner
Fireflies & Freedom Boutique
01.2015 - 12.2019
Executive Assistant
MODEC International
02.2006 - 07.2011
No Degree - English
Kean University
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