Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Alyaa Almoslemawi

Merrylands,Australia

Summary

A dedicated healthcare professional with a Bachelor’s degree in Medical Science (UTS) and broad experience across healthcare, customer service, and operations. Set to commence a Diploma of Emergency Health Care (HLT51020) in July 2025, I am transitioning into emergency health and patient care roles. Through my work as a COVID-19 Swabber/Tester and Operating Theatre Assistant at NSW Health (SWSLHD), I have built strong clinical support skills, patient handling expertise, and the ability to perform under pressure. My role at Officeworks has strengthened my communication, customer service, and operational efficiency. Skilled in managing sensitive information, adhering to protocols, and supporting surgical teams, I am a resilient, adaptable professional committed to delivering high-quality care and operational excellence in healthcare and emergency settings.

Overview

3
3
years of professional experience
1
1
Certification

Work History

OPERATING THEATRE ASSISTANT

NSW HEALTH (SWSLHD)
07.2024 - Current
  • Coordinated patient transportation between wards and operating theatres, ensuring timely and safe transfers for surgical procedures.
  • Assisted surgical teams with patient positioning and movement within the operating theatre, maintaining optimal comfort and safety.
  • Maintained cleanliness and organisation of the operating theatre and procedure rooms, ensuring equipment was sanitized and all areas met infection control standards.
  • Handled post-procedure duties such as cleaning the operating room table, removing linen and waste, and preparing the space for the next procedure.
  • Collaborated with medical and nursing staff to ensure smooth workflow and timely assistance during surgeries, promoting a team-oriented environment.
  • Promoted patient safety by assisting in monitoring and preparing patients for surgery.
  • Managed operating theatre equipment by ensuring correct operation, reporting any malfunctions promptly to the nurse in charge, and securing all necessary tools for procedures.
  • Maintained patient confidentiality in all interactions, upholding the highest standards of privacy and professionalism.
  • Assisted the stores team in managing inventory and ensuring operating theatres were fully stocked with necessary supplies and equipment for daily procedures.
  • Fulfilling a 24/7 rotating roster, including night shifts, to provide continuous operational support.
  • Responded promptly to buzzers during surgical procedures, aiding the surgical team, as well as supporting perioperative and postoperative needs.

CUSTOMER SERVICE ASSISTANT

Officeworks
08.2022 - Current
  • Worked as a print and copy team member, offering various printing services while operating and handling different machinery.
  • Organising customer product repairs using Solvup.
  • Welcomed and assisted customers in a friendly and approachable manner, providing product information and recommendations to meet their needs.
  • Effectively operated POS systems, processed transactions, and maintained accurate cash balances, ensuring a smooth and efficient customer checkout experience.
  • Assisted in visual merchandising by arranging products, completing routine planograms, and maintaining the store’s overall appearance to enhance the shopping atmosphere.
  • Managed inventory levels conducted regular stock checks, and promptly replenished merchandise to prevent stockouts and improve product availability.
  • Assisted in training new team members in customer service best practices, cash handling procedures, and store policies, contributing to an efficient and knowledgeable staff.
  • Handled customer inquiries, concerns, and returns with professionalism and a focus on problem resolution, resulting in high customer satisfaction.
  • Collaborated with the sales team to meet and exceed sales targets, upselling and cross-selling products to maximise revenue.

COVID-19 SWABBER/TESTER

ACL via HS Care agency
12.2021 - 08.2022
  • Complete opening and closing shift tasks to ensure the maintenance of clinic productivity and quality.
  • Testing hundreds of patients daily for COVID-19 whilst adjusting the swabbing process to cater to each individual’s circumstances/needs – trained by ACL supervisor.
  • Answering patient queries and giving correct health advice to the extent of my expertise.
  • Following precise protocol and swabbing technique whilst preparing a sample to preserve its integrity and allow for smooth transportation.
  • Travelling to multiple sites, including nursing homes – guiding and comforting patients through the testing process.
  • Using Xtramile software and filing patient forms to ensure all samples are processed to allow for fast results to further patients’ safety.
  • Working long physical hours outdoors in various climates to keep up with high work demands.

Education

Diploma of Emergency Health Care - HLT51020

Australian Paramedical College

Bachelor's Degree - Medical Science

University of Technology Sydney
Ultimo
12-2023

High School Certificate -

Al-Faisal College
Auburn
09-2020

Skills

  • Technical Proficiency: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Customer Service & Relationship Building
  • Attention to Detail & Accuracy
  • Problem-Solving & Time Management
  • Communication & Collaboration: Written and Verbal
  • Multitasking & Efficiency

Certification

  • FIRST AID AND CPR CERTIFICATION - Reviva Australia - 2020
  • WORKING WITH CHILDREN CHECK (WWCC) - 2024

Languages

English
Native or Bilingual
Arabic
Professional Working

Timeline

OPERATING THEATRE ASSISTANT

NSW HEALTH (SWSLHD)
07.2024 - Current

CUSTOMER SERVICE ASSISTANT

Officeworks
08.2022 - Current

COVID-19 SWABBER/TESTER

ACL via HS Care agency
12.2021 - 08.2022

Diploma of Emergency Health Care - HLT51020

Australian Paramedical College

Bachelor's Degree - Medical Science

University of Technology Sydney

High School Certificate -

Al-Faisal College

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Alyaa Almoslemawi