Summary
Overview
Work History
Education
Skills
Timeline
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Alyana Celestino

Jindalee,QLD

Summary

Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from a dynamic team and bring value through retail experience.

Overview

6
6
years of professional experience

Work History

Sales Associate

Cotton On Mega
10.2021 - Current
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Utilised effective up-selling techniques during sales interactions, leading to an increase in average transaction value.
  • Opened, shelved and merchandised new products in visually appealing and organised displays for optimal sales promotions (VM).
  • Worked closely with shift manager to solve problems and handle customer concerns.

Barista

Brooklyn donut & Coffee co.
09.2020 - 02.2022
  • Used POS system to accurately enter orders and process payments.
  • Performed store opening and closing duties
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Maintained a clean and organised workspace for optimal productivity and safety.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.

Crew Trainer

Oporto
01.2018 - 01.2020
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Cooked menu items according to specified instructions.
  • Managed opening and closing shift tasks for both front and back of house.
  • Maintained a clean and hygienic work environment, ensuring compliance with food safety standards.
  • Trained and mentored new team members correct procedures for all areas of operations.

Education

High School Diploma -

Centenary State High School
Jindalee, QLD
11.2021

Certificate III - Business

Barrington College
Brisbane, QLD
10.2021

Certificate II - Skills For Work And Vocational Pathways

Centenary State High School
Jindalee, QLD
2020

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Team Leadership
  • Cash Management
  • POS Systems
  • KPI Tracking
  • Sales and Promotions

Timeline

Sales Associate

Cotton On Mega
10.2021 - Current

Barista

Brooklyn donut & Coffee co.
09.2020 - 02.2022

Crew Trainer

Oporto
01.2018 - 01.2020

High School Diploma -

Centenary State High School

Certificate III - Business

Barrington College

Certificate II - Skills For Work And Vocational Pathways

Centenary State High School

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Alyana Celestino