Summary
Overview
Work History
Skills
Certification
Section name
Licence
Timeline
Generic

Alyce Di Rosa

Raceview

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Goods Inwards Supervisor

Bunnings Warehouse
03.2024 - Current
  • Oversaw daily operations, ensuring compliance with safety standards and company policies.
  • Trained and mentored staff on operational procedures and best practices.
  • Streamlined workflows to enhance efficiency and reduce processing times.
  • Managed inventory levels, coordinating with suppliers to ensure timely stock replenishment.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.

In Home Supervisor

Bunnings
03.2023 - 03.2024
  • Implemented process improvements that enhanced workflow efficiency and productivity.
  • Supervised daily operations, ensuring compliance with safety and quality standards.
  • Conducted regular performance evaluations, providing constructive feedback to team members.
  • Assisted in the recruitment, hiring, and onboarding of qualified personnel to maintain optimal staffing levels.

Customer Care and Service Supervisor (G4)

Bunnings Warehouse
04.2022 - 03.2023
  • Managing the service team of up to 15 people daily, while running the service/information counter, cash registers and providing best experience for customers on warranty and exchanges.
  • Hiring of service equipment on POS systems, directing customers on how to use equipment and test and tag check after use.
  • Assist with inductions and team training on POS, COS, and cash handling procedures.
  • Daily management and banking of cash floats, checks and eftpos.
  • Answer and respond to orders via telephone, email, and in person, from the basic DIY’er to tradesmen to large businesses.
  • Ordering supplies, and liaising with suppliers, staff and delivery drivers.
  • Data entry to company software systems, Word, POS and excel.
  • Liaising with store management on team KPI’s, sales and focus areas.
  • First aid officer and Fire warden.
  • Key cutting, and training.

Store Manager

City Beach, Ipswich
12.2021 - 03.2022
  • Managing a team of 25 employees. Ranging in age from 14 to 27yrs old, as well as 3 school based trainees.
  • Executing sale sets ups to VM standards for store and windows displays daily. While also maintain those standards day to day solo and with staff.
  • Managing wages, rosters, budgets, KPI’s, staff training, stock control, overall store development, and heavy focus on loss prevention.

Senior Team Leader and Trainer

Fantastic Furniture Windsor
08.2021 - 12.2021
  • Maintain stock levels in warehouse and customer areas to meet demands through ordering and stocking.
  • Maintained current knowledge of store promotions, products, and sales to highlight to customers.
  • Maintaining, improving, and training staff in visual merchandising.
  • Training staff to serve customers, join loyalty programs, upsell, and achieve targets more effectively.
  • Train staff in stock take, loss prevention, and back-office management and POS.

Senior Team leader

Fantastic Furniture Logan
12.2019 - 08.2021
  • Training new employees to the business both on the showroom and warehouse and understanding the business principle and goals and safety.
  • Effectively allocated tasks during high traffic times to keep operation’s running smoothly, both on the showroom and warehouse.
  • Managed inventory control and ordering to restore warehouse stock, control costs and maintain sales floor levels to meet customer needs.
  • Effective rostering management of 25 people to meet budget and productivity guidelines successfully.
  • Exceptional handling of customer complaints and staff issues.

Full Time Sales

Fantastic Furniture Windsor
10.2018 - 12.2019
  • Reconciled cash drawer and eftpos at the start and end of every shift, accounting for errors and resolving discrepancies.
  • Constantly met and exceed KPI, IPS and daily targets.
  • Processed POS transactions, including cash, eftpos, checks, and refunds.
  • Processed warranty claims and handle customer complaints.
  • Daily handing of emails and phone communications.
  • Daily maintenance of visual merchandising.
  • Completed retail certificate 3.

Skills

  • Strong client engagement skills
  • Prioritization and scheduling
  • Effective problem resolution
  • Team and solo work proficiency
  • Strong attention to detail
  • Skilled in resolving conflicts
  • Administrative operations
  • Strong written communication skills
  • Safety compliance procedures
  • Proficient in handling multiple priorities
  • Forklift Driver

Certification

  • First Aid Certificate
  • 2022
  • PUAFER008
  • PUAFER005
  • HLTAID009
  • HLTAID011
  • 2020
  • HLTAID001
  • HLTAID002
  • HLTAID003

Section name

  • Pervious to this I have worked in:
  • Shingle inn Bakery/ David peters group- Head Pâtissier Chef
  • Rainforest Bakery- Baker apprentice
  • Sweetie pies bakery- Pastry chef apprentice/ P/T Manger
  • Roast & Toast Carvery Toowoong. Server/ PT manager.

Licence

LF Forklift licence

Car licence

Timeline

Goods Inwards Supervisor

Bunnings Warehouse
03.2024 - Current

In Home Supervisor

Bunnings
03.2023 - 03.2024

Customer Care and Service Supervisor (G4)

Bunnings Warehouse
04.2022 - 03.2023

Store Manager

City Beach, Ipswich
12.2021 - 03.2022

Senior Team Leader and Trainer

Fantastic Furniture Windsor
08.2021 - 12.2021

Senior Team leader

Fantastic Furniture Logan
12.2019 - 08.2021

Full Time Sales

Fantastic Furniture Windsor
10.2018 - 12.2019

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Alyce Di Rosa