Alyce Dunworth

Customer Service, Sales & Transactions, Store Operations, Merchandising & Maintenance, Product Knowledge

• Delivered exceptional service in person and via phone
• Built and maintained strong client relationships
• Responded to inquiries and swiftly resolved complaints
• Explained product features to enhance customer comfort and retention
• Handled customer orders and payments accurately
• Processed transactions using a POS system
• Maintained precise sales records
• Oversaw daily operations in supervisors' absence
• Ensured compliance with company policies and procedures
• Organized back-of-house areas for inventory efficiency
• Assisted with merchandising, shelf stocking, and display setups
• Organized products and promotional displays
• Cleaned aisles and maintained store appearance
• Maintained current knowledge of products and services
• Offered informed recommendations to clients
• Demonstrated strong understanding of product lines

Administrative Support, Client Services, Data & Record Management, Office Operations

• Handled incoming phone calls, operated a multi-line phone system, and routed calls/messages.
• Managed calendars, scheduled appointments for management, and processed incoming mail.
• Acted as the main contact for administrative and operational inquiries.
• Responded promptly to client requests and directed inquiries to the appropriate personnel.
• Assisted clients with navigating the MyGov website and uploading job search documents.
• Welcomed visitors and provided general company information.
• Organized confidential filing systems and maintained strict privacy protocols.
• Entered and maintained accurate data in various databases, including client contact information.
• Monitored daily operations to ensure workflow efficiency.
• Oversaw inventory and ordered office supplies as needed.
• Escalated major issues or concerns to the appropriate personnel.