Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alyce Kisrwani

Pimpama

Summary

Dynamic professional with a proven track record at excelling in client relationship management and operational efficiency. Skilled in software for data analysis and reporting, while fostering team collaboration. Recognized for enhancing client satisfaction and implementing innovative procedures, ensuring a well-organized work environment. Holds MR Manual Open License, White Card and Forklift Ticket.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Executive Assistant & Sales

Belouis Investment Group
08.2023 - Current
  • Ensuring smooth daily operations by managing executive spreadsheets, calendars, scheduling meetings and appointments with troubleshooting issues when necessary.
  • Management of company's existing 2000+ clients including developing and maintaining relationships and documentation, handling and resolving client complaints.
  • Creating over 250 property sales opportunities through existing clients, new and referral clients.
  • Assisting in the development of company policies and procedures by creating and implementing new procedures, programs, filing systems and document management processes, contributing to a more organized work environment.
  • Facilitating training for new and overseas staff on new programs and procedures created by myself and the Head of Strategy & Finance.
  • Maintaining confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Serving as a liaison between departments to facilitate effective communication throughout the company.
  • Proactively identifying areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
  • Using advanced software to prepare documents, reports, and presentations.
  • Updating spreadsheets and databases to track, analyze, and report on performance and sales data.

Business Owner

Platinum Beauty Co
04.2019 - 07.2023
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
  • Developed a high-performing team through effective recruitment, training, and performance management.
  • Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
  • Increased client satisfaction by implementing innovative business strategies and streamlining processes.
  • Conducted market research to inform product development decisions and identify potential growth areas.
  • Secured long-term sustainability of the business through prudent financial management practices such as cash flow optimization, cost control, and strategic investments.
  • Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
  • Fostered an inclusive workplace culture that valued diversity, collaboration, and continuous learning.
  • Improved team productivity with ongoing training and development programs, fostering culture of continuous improvement.
  • Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
  • Boosted revenue by identifying new business opportunities and diversifying product offerings.
  • Implemented efficient systems for inventory management, order processing, and shipping logistics.

Bus Driver

Kinetic
05.2022 - 12.2022
  • Transported passengers safely along 6 or more prescribed routes per shift according to tight schedules and effectively managing unforeseen circumstances.
  • Maintained a clean and tidy bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management to provide a comfortable passenger environment.
  • Completed daily pre- and post-trip bus inspections for safe operation and passenger transportation.
  • Maintained open communication lines with dispatchers to report any delays, accidents or emergencies encountered while on the road.
  • Acted calmly, productively and professionally under pressure for helpful emergency response.
  • Assisted passengers with disabilities and physical issues, ensuring safe boarding and exiting, comfortable travel, and proper disembarking procedures were followed for passenger safety.
  • Performed bus driving duties while keeping student safety in mind to maintain good safety record.
  • Navigated challenging weather conditions safely while keeping passengers informed of potential delays due to hazardous road situations.
  • Promoted positive rider experience by providing courteous, attentive service and addressing customer concerns promptly.
  • Operated bus and navigation equipment in alignment with company safety and local traffic standards and regulations.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Retained bus system, route and stop knowledge for informative customer advice.
  • Implemented proper emergency procedures as needed, addressing any potential hazards and ensuring the safety of all passengers on board.
  • Monitored onboard security systems such as cameras or alarms to ensure the well-being of all passengers during their commute.
  • Coordinated with dispatch team to manage unexpected delays or changes in route efficiently.

Administration Officer & Events Coordinator

Glamcorp
01.2011 - 03.2022
  • Performed wide-ranging administrative, financial and service-related functions.
  • Provided exceptional support to the management team by managing all forms of inbound and outbound correspondence, creating and managing schedules and travel, coordinating and planning of all business events.
  • Management of event logistics and operations.
  • Creation and fulfillment of clients orders.
  • Management and training of new and existing staff.
  • Handling of money and finances
  • Providing all hospitality needs including food preparation, waitressing and bar staff.
  • Answered multi-line phone system, routing calls, delivering messages to staff, maintaining emails and facilitating sales calls from new and existing customers.
  • Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Updated reports, managed accounts, and generated reports for company database.
  • Promoted a culture of continuous improvement by regularly reviewing current practices and identifying opportunities for enhancement.
  • Assisted in achieving company objectives through active participation in strategic planning sessions and goal setting initiatives.
  • Facilitated cross-functional collaboration by acting as a liaison between departments for task coordination and information sharing.
  • Brainstormed and implemented creative event concepts and themes.
  • Conducted post-event analysis, identifying areas of improvement for future events.
  • Employed social media platforms effectively to promote upcoming events, reaching a wider audience base.
  • Secured high-quality entertainment acts, enhancing attendee enjoyment and generating buzz around events.

Education

Completion of Year 10 -

Upper Coomera State College
Upper Coomera
12.2010

Skills

MR Manual Open License

Forklift Ticket

White Card

Rigid Haul Truck

Bulk Water Truck

Articulated Haul Truck (Moxy)

Standard 11 Induction

Certification

Cert II in Hospitality









Diploma in Interior Design

Timeline

Executive Assistant & Sales

Belouis Investment Group
08.2023 - Current

Bus Driver

Kinetic
05.2022 - 12.2022

Business Owner

Platinum Beauty Co
04.2019 - 07.2023

Administration Officer & Events Coordinator

Glamcorp
01.2011 - 03.2022

Completion of Year 10 -

Upper Coomera State College

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Alyce Kisrwani