Alyce MCDIARMID
Skye,VIC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every individual a positive and memorable experience.
Overview
13
13
years of professional experience
Work History
Allocations Officer
Caring For You Nursing Agency
Carrum Downs, VIC
10.2022 - 12.2023
- Provided excellent service and attention to customers through phone conversations.
- Building relationships with hospital & aged care staff to book in shift for clients.
- Identified needs of customers promptly and efficiently.
- Ability to co ordinate multiple software portals and organize shifts for customers.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Understood and followed oral and written directions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
Front of House Employee
Boo Boo Cafe
Somerville, Victoria
06.2020 - 06.2022
- Greeted customers and provided friendly customer service.
- Informed customers of daily specials, menu items, and restaurant policies.
- Answered phone calls, took reservations, and answered inquiries.
- Maintained cleanliness of dining area by clearing tables and wiping down surfaces.
- Organized menus and ensured they were properly stocked at each table.
- Processed payments using cash registers or POS systems accurately and efficiently.
- Provided take-out services to customers who preferred to dine offsite.
- Communicated orders to kitchen staff in an accurate and timely fashion.
- Checked food quality regularly before serving it to customers.
- Resolved any customer complaints or issues promptly with professionalism.
- Performed opening and closing duties such as counting money, organizing supplies.
- Adhered to all health code regulations when handling food items or beverages.
- Tracked inventory levels of necessary supplies such as utensils, straws, napkins.
- Cross-trained in other areas such as bussing tables or bartending if needed.
- Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
Merchandiser
Wriggly Mars Confectionary
Carrum D, VIC
06.2019 - 03.2020
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Organized displays according to company standards and specifications.
- Participated in weekly meetings regarding upcoming promotions or changes in product lines.
- Maintained a clean and organized work environment at all times.
- Set up attractive window displays that encouraged customers to enter the store.
- Performed regular price checks on select items throughout the store location.
- Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
- Developed effective relationships with suppliers in order to secure competitive pricing for products purchased by the company.
- Cleaned and organized display cases, shelves and aisles.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
Receptionist Administrator
COFFEY FORD
Dandenong , Victoria
01.2016 - 06.2018
- Greeted visitors and provided them with assistance.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
- Assisted with administrative tasks such as data entry into company databases.
- Provided support for executive staff members by scheduling appointments and organizing travel arrangements.
- Answered incoming phone calls, routing to appropriate parties throughout office.
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Greeted visitors and customers warmly, offering refreshments as appropriate.
Customer Service Representative
A TOUCH OF GLASS
Carrum Downs , Victoria
01.2015 - 12.2015
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed strong customer relationships to encourage repeat business.
Office Manager
Reddy Glass
Mitcham, Victoria
01.2012 - 12.2014
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Processed payroll accurately ensuring all employees were paid on time.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Used judgment and initiative in handling confidential matters and requests.
Child Care Assistant
Scoresby Village Child Care Centre
Scoresby, Victoria
01.2011 - 12.2012
- Provided safe, nurturing and stimulating environment for children.
- Assisted in planning, organizing and implementing age appropriate activities to encourage learning.
- Maintained accurate records of daily attendance and other related information.
- Observed and monitored the safety of all children in care.
- Developed positive relationships with parents and guardians to ensure their child's needs were met.
- Collaborated with colleagues to provide a high standard of care for each child.
- Supported the development of individual plans based on the interests and abilities of each child.
- Encouraged self-expression through various art forms such as music, painting, drawing.
- Engaged children in meaningful conversations regarding their day-to-day experiences.
- Performed light housekeeping duties such as tidying up toys after playtime is over.
- Carried out regular inspections of premises to ensure health and safety standards are met.
- Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
Education
High School Diploma -
Mount Waverley Secondary Collage
Mount Waverley, VIC10-2008
Skills
- Relationship Building
- Work Planning and Prioritization
- Teamwork and Collaboration
- Project Planning
- Scheduling and Coordinating
- Managing Operations and Efficiency
- Customer Service
- Professional and Courteous
- Scheduling
- Building rapport
Timeline
Allocations Officer
Caring For You Nursing Agency
10.2022 - 12.2023
Front of House Employee
Boo Boo Cafe
06.2020 - 06.2022
Merchandiser
Wriggly Mars Confectionary
06.2019 - 03.2020
Receptionist Administrator
COFFEY FORD
01.2016 - 06.2018
Customer Service Representative
A TOUCH OF GLASS
01.2015 - 12.2015
Office Manager
Reddy Glass
01.2012 - 12.2014
Child Care Assistant
Scoresby Village Child Care Centre
01.2011 - 12.2012
High School Diploma -
Mount Waverley Secondary Collage
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