Alyce Vaughan
Mt Gambier
Summary
With over 20 years of experience in the retail industry, I have developed valuable skills and insights for exceptional customer service. Throughout my career, I've honed communication abilities to navigate challenging situations with professionalism and empathy. I've mentored new employees and collaborated effectively with diverse colleagues. Strong prioritisation skills ensure efficient time and task management, meeting deadlines. Two decades of experience have equipped me with a solid foundation in problem-solving, resilience, and adaptability.
Overview
23
23
years of professional experience
Work History
Veterinary Receptionist
Limestone Coast Vet
03.2025 - Current
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
Merchandise Team Member
Big W
01.2020 - Current
- Customer Service
- Merchandising new stock, re-arranging older stock
- Answering and transferring calls
- Operating registers
- Cash handling
- Mark downs
- Cleaning and recovery
- Making new displays
CUSTOMER SERVICE TEAM MEMBER
K-mart
01.2005 - 01.2020
- Company Overview: Customer service
- Sorting of new stock
- Organizing new stock for show
- Stock take
- Mark downs/ Clearance
- Making displays
- Tying up advert
- Answering phones
- Customer phone orders
- Recovery
- Sorting and sizing clothes
- Operating registers & cash handling
- Customer service
BAKE HOUSE/TEAM MEMBER
Woolworths
01.2007
- Company Overview: Bake House
- Cleaning
- Mark downs
- Check out operator
- Bake House
CUSTOMER SERVICE TEAM MEMBER
KFC
01.2003 - 01.2005
- Company Overview: Customer Service
- Cleaning
- Customer Service
- Stacking fridges
- Preparing stock
- Cash handling
- Food preparation
- Customer Service
WORK EXPERIENCE
Salon Seven
01.2004
- Basic Cleaning
- General observation
FILL-IN FOR TWO WEEKS
Foxies Deli
01.2004
- Customer Service
- Selling Products
- Cash handling
- Food preparation
- Cleaning
Education
Certificate - MYOB Business Essentials Payroll, Xero payroll, Xero, Accounts Administration and Payroll, Start your own business, Start your own business with Xero
The Career Academy
08.2025
Bachelor of Nursing - Nursing
UNI SA
Mount Gambier, SA01.2014
Year 12 - undefined
Grant High School
01.2006
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Clear communication
- Collaboration and teamwork
- Computer skills
- Creativity and innovation
- Goal setting and achievement
- Complaint resolution
- Sales expertise
- Task prioritization
- Willingness to learn
Timeline
Veterinary Receptionist
Limestone Coast Vet
03.2025 - Current
Merchandise Team Member
Big W
01.2020 - Current
BAKE HOUSE/TEAM MEMBER
Woolworths
01.2007
CUSTOMER SERVICE TEAM MEMBER
K-mart
01.2005 - 01.2020
WORK EXPERIENCE
Salon Seven
01.2004
FILL-IN FOR TWO WEEKS
Foxies Deli
01.2004
CUSTOMER SERVICE TEAM MEMBER
KFC
01.2003 - 01.2005
Bachelor of Nursing - Nursing
UNI SA
Year 12 - undefined
Grant High School
Certificate - MYOB Business Essentials Payroll, Xero payroll, Xero, Accounts Administration and Payroll, Start your own business, Start your own business with Xero
The Career Academy
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