Alycia Veenman
Brisbane,QLD
Summary
Being one year out of school, I aspire to be dedicated to my employment, using my skills and unique experiences to better myself and the team. I am poised under pressure, detail oriented and a keen learner, ready to engage new experiences. With exceptional attention to detail, I thrive in an environment where I can put my organizational skills to the test.
Overview
2
2
years of professional experience
Work History
Customer service
Hoyts Cinemas
06.2021 - Current
Mainly customer service role, engaging with customers on the floor, working closely with management and resolving customer issues, working with a wide range of people from all different backgrounds. My main duties include serving customers on the floor and over the phone, investigating and solving staff and customer issues, as well as carrying out stock delivery duties. This role has substantially improved my individuality by allowing me to develop strong communication skills, empathy and problem-solving abilities. It has enhanced my interpersonal skills and boosted my confidence in effectively connecting with others, as well as deeply understanding different perspectives.
Education
Grade 12 graduate -
Clairvaux Mackillop College
2022
Certificate III - Business
Binnacle
10.2022
Certificate III Health Assistance Services -
CONNECT N GROW
2022
Skills
I have excellent interpersonal and communication skills, allowing me to connect with others effectively I also have a strong sense of empathy, which helps me understand and relate to different perspectives I understand the importance of maintaining a well-kept reputation, including being punctual, managing time effectively, and maintaining a professional appearance I am poised under pressure and have a sharp attention to detail, ensuring accuracy in my work I am proficient with documentation and record-keeping using various technology and applications I have the ability to align plans smoothly, managing schedules, appointments, and coordinating meetings and events Additionally, I am capable of carrying out basic financial tasks
Accomplishments
3-month travel itinerary planning
This year I spent several months creating a comprehensive travel itinerary for myself which I then used solo travelling Europe. This deeply improved my administrative skills by honing my organizational abilities, attention to detail and time management. To ensure the trip aligned smoothly I spent several months researching, booking, budgeting, activity and transportation planning and coordination.
Timeline
Customer service
Hoyts Cinemas
06.2021 - Current
Grade 12 graduate -
Clairvaux Mackillop College
Certificate III - Business
Binnacle
Certificate III Health Assistance Services -
CONNECT N GROW
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