Alycia Ingram

· Develop a working relationship with clients to determine their needs.

· Assist clients with personal hygiene.

· Reporting any issues or changes in the customer’s health and wellbeing through the appropriate channels and protocols

· Supporting individual participation in social and recreational activities/community access.

· Undertaking tasks outside the home such as shopping, visiting friends and family.

· Supporting participants to achieve their employment goals.

· Providing clients physical support which may include helping with household tasks and personal care.

· Providing emotional support for an individual and their families.

· Supporting and helping with health care needs.

· Help clients with household chores such as cleaning, cooking, pet care etc.

· Attending appointments with the client.

· Transporting clients to and from appointments.

· Identifying experiences that are of interest to children and appropriate to the OSHC environment

· Setting up the environment with resources, equipment and activities

· Interacting with children and joining in with play experiences

· Helping to evaluate the way in which children participate in experiences and to use this evaluation

· to plan other experiences

· Helping to document activities and experiences

· Treating all children with dignity and respect

· Allowing children to make choices and decisions about what happens in OSHC

· Helping children to solve problems and play positively with their peers

· Assisting children with their personal care needs as appropriate to their ability and level of Development

· Keeping the area clean and hygienic and carrying out tasks to do so as required by the coordinator

· Removing dangerous items from the environment and reporting maintenance tasks to the coordinator

· Keeping the area tidy and free of hazards

· Treating all parents with dignity and respect

· Communicating positively with parents about their children.

· Keeping parents informed about their children’s participation in the program

· Discussing with the Coordinator any concerns about children before discussing with parents

• Answer customer inquiries via phone, email, and in-person
• Handling complaints to building strategies for improving the overall customer experience and fostering loyalty
• Direct customers to online resources
• Update customer records in the system, including notes about interactions
• Pitch ideas for improving customer care
• Create and maintain reports about customer interactions
• Handling complaints, providing appropriate solutions and alternatives
• Compiling reports on overall customer satisfaction
• Delivering information about the company’s offerings
• Collecting and analysing customer feedback
• Responding to customer reviews
• Developing and documenting knowledge into helpful content
• Providing feedback on the efficiency of the customer service process
• Ensuring customer satisfaction and provide professional customer support
• Maintaining a positive, empathetic, and professional attitude toward customers always
• Responding promptly to customer inquiries
• Communicating with customers through various channels
• Acknowledging and resolving customer complaints.

• Answering telephone/Screening calls/Making Outbound calls
• Photocopying/Email/Mail
• Upgrade and cancel customer accounts by customer request
• Handle customer complaints and provide alternatives and/or solutions to ensure resolution of complaints
• Reach out to customers via email and telephone to verify account information
• Ensure customers are satisfied with their purchases or service
• Assist customers in placing orders, fulfilling refunds and handling exchanges
• Oversee product recalls
• Use sales computer technology to maintain customer records and orders
• Follow-up of customer concerns relating to product delivery, reliability, and pricing
• Processing customer orders
• Ensuring clients requests are followed through
• Maintain and build key relationships with internal and external customers
• Entering data into CRM system
• Make product recommendations or services to customers based on their needs and preferences
• Oversee a team of customer service representatives and ensure they meet monthly quotas
• Follow communication guidelines, policies, and procedures.