Summary
Overview
Work History
Education
Skills
Walking the beach
Travel
Timeline
Volunteer

Alycia Martin

Bushland Beach,QLD

Summary

I have always been a very motivated employee, my gift is customer service etiquette and sales techniques. I am a born leader and problem solver with proven team building and Management success. My Store Management skills have proven familiar with managing a range of personalities to effectively build consensus and achieve operational targets. My goal in my retail Management profession was always to be determined to exceed company sales goals successfully.

I am very ambitious reducing overheads and improving overall operations within the company requirements. Dedication and delegation is how I have trained my team and together we have accomplished the success of sales, team building and friendship.

Throughout my career even though only short so far I have come to believe that if you have positive relationships with your colleagues and your clients you will grow a successful outcome.

I have worked within successful, friendly and financial sound companies which made me eager to contribute to team success through hard work, attention to detail and excellent organizational skills.

I always have the motivation to learn, grow and excel within any team who seeks the same success.

Overview

7
7
years of professional experience

Work History

Store Manager

The JPL Group T/as Goldmark Jewellers
Townsville, QLD
02.2019 - Current
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Analyzed and interpreted store trends to facilitate planning.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Bolstered sales volume by implementing incentive program and initiating advanced employee training.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Completed point of sale.
  • Supervised guests at front counter, answering questions regarding products.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Assistant Manager

Prices Plus Kingaroy
Kingaroy, QLD
10.2014 - 12.2018
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Monitored security and handled incidents calmly.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Reduced financial discrepancies by monitoring credit card sales and deposits.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.

Education

High School Diploma -

Saint Mary's Catholic College
Kingaroy
11.2017

Skills

  • Department Oversight
  • Goal Setting
  • Cost Reduction
  • Originality and Creativity
  • Employee Motivation
  • Decision Making
  • Assignment Delegation
  • Verbal and Written Communication
  • Problem Anticipation and Resolution
  • Customer Service Management
  • Administrative Management
  • Staff Scheduling
  • Recruitment and Hiring
  • Sales Tracking
  • Team Leadership
  • Quality Assurance
  • Focus and Follow-Through
  • Training Management
  • Sales Promotion
  • Policy Development and Enforcement
  • Desktops, Laptops and Mobile Devices
  • POS Terminal Operations
  • Multitasking and Prioritization
  • Sales Coaching
  • Layout Planning
  • Money Handling
  • Payroll Timekeeping
  • Customer Relations
  • Word Processing
  • Deadline Management
  • Information Security
  • Special Promotions Planning
  • Direct Sales
  • Credit Terms Determination

Walking the beach

Walking the beaches with my dog, is the best feeling just watching her run and having fun in the waves and learning how to doggie paddle.

Just the happiness in her eyes, so beautiful.

Travel

I have always had a passion for travel. I had been accepted in with Flight Centre before Covid 19 struck us and my contract was put on hold.

My lifelong dream is to learn all about the countries cultures and places of historic, also the islands and resorts of amazement that are to offer and my need to go above and beyond to achieve this is the thrill I feel.

I'm a very adventurous person who dreams of exploring every corner the world has to offer.

My feeling for this adventure became real when I started to see what the islands around QLD had to offer and when I was finally able to go to New Zealand and see snow for the first time. Looking at the different shops they had to offer as well as the food cuisine that was slightly different to what I had experienced in Australia as a child and learning about how differently money works and looks in a place not to far from me. This caused me to want to explore and see every little difference the whole world can offer in my one lifetime that I am guaranteed.

One of the biggest places I wish to see is Greece and exploring it's history with Greek mythology and discovering all of it's hidden gems that you don't hear about. Seeing the ancient ruins on the main land that have stayed in tack and discovering the surrounding islands that all have their own twist and turns to discover whether it's from the island or in the surrounding waters. The people and festivals that are held throughout the year are one of the most precious scenes that can only be imagined but not fully witnessed until your their in your own body and soul.

The other place that I feel a close connection would be Iceland. Just the photos I see and how incredible their nature is. How they care and think about everything around them and what is better for the earth. Iceland would have some of the most spectacular views of nature and the strongest sense of self healing I have felt through my research to any other country so far. To be such a country feeling land and being surround my different levels of nature whether it be a forest, one of the biggest waterfalls, it's unique animals, it's spectacular volcanoes that lead to the nicest therapeutic lagoons. There is no end to what you can see and do here.

The feeling of wanting to go to Italy, Singapore, Europe, Germany, Japan, I have no end to the places I wish to explore and learn about is something truly hard to describe except for the feeling of passion that comes from the soul of want and learning.

I hope to share my passion for the world with others and help others have their dreams come true and get to explore the world for what it is whether that be in a more intimate way or explore it more head on and facing your fears kind of way. Finding a job that allows me to explore and share my passion with others is truly a dream that would help me connect with more people and do the things I love the most.

Timeline

Store Manager

The JPL Group T/as Goldmark Jewellers
02.2019 - Current

Assistant Manager

Prices Plus Kingaroy
10.2014 - 12.2018

High School Diploma -

Saint Mary's Catholic College
Alycia Martin