Alysar Ghamrawi
Brisbane
Summary
Results-driven finance industry professional with comprehensive experience in account management, including daily activities of payroll processing, account invoice maintenance and debtor/trade finance. Focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Account Manager
Moneytech
01.2024 - Current
- Manage a portfolio of clients, primarily SMEs, providing tailored debtor finance solutions to support their cash flow and working capital needs.
- Built and maintain strong client relationships through regular communication, problem-solving, and proactive account management.
- Onboard new clients, including due diligence, setting up facility limits, and training them on platform usage and compliance requirements.
- Monitor daily drawdowns, reconciliations, and ledger performance to ensure facility compliance and client satisfaction.
- Managed incoming correspondence effectively by sorting mail, directing calls, and responding promptly to emails from clients or vendors.
- Ensured compliance with company policies and industry regulations by maintaining up-to-date records for audits or inspections purposes.
- Performed wide-ranging administrative, financial and service-related functions.
Records Management Officer
DXC Technology
01.2023 - 11.2023
- Maintained and administered physical and digital records in accordance with organizational policies, legislative requirements, and information management standards.
- Supported various departments by locating, providing, and managing access to critical documents and archival materials.
- Assisted in the transition from physical to electronic document management systems (EDMS), including data migration and system testing.
Broker Support and Application Originations
DXC Technology
10.2021 - 11.2023
- Acted as the primary liaison between brokers and internal departments to facilitate smooth and efficient loan application processing.
- Managed end-to-end application workflows, from initial submission through to settlement, providing status updates and resolving queries throughout the process.
- Flagged incomplete or high-risk applications and collaborated with credit and compliance teams to resolve outstanding issues.
Settlement Officer
DXC Technology
06.2022 - 11.2022
- Coordinated end-to-end settlements for residential home loans, ensuring timely and accurate disbursement of funds in line with lender and legal requirements.
- Managed high-volume settlement pipelines while meeting strict service level agreements (SLAs) and ensuring a smooth customer experience.
- Reviewed and processed loan documents, payout figures, and funding instructions to ensure compliance with policies and regulatory standards.
KYC Analyst
BOQ Group
03.2021 - 08.2021
- Conducted thorough KYC and due diligence reviews on new and existing clients to ensure compliance with AML/CTF regulations and internal risk policies.
- Verified customer identity, business structures, ultimate beneficial ownership (UBO), and source of funds through document analysis and open-source research.
- Maintained accurate records and audit trails in KYC platforms and compliance databases to support regulatory reporting requirements.
- Kept up to date with evolving AML/CTF regulations, industry best practices, and internal policy updates to ensure adherence to legal obligations.
Customer Service Assistant
Latitude Financial Services
04.2017 - 11.2019
- Handled high-volume inbound and outbound calls, assisting customers with outstanding accounts while maintaining a professional and empathetic approach.
- Negotiated payment arrangements and offered tailored repayment solutions in line with company policies and customer circumstances.
- Educated customers on their account status, financial obligations, and potential consequences of non-payment, ensuring clarity and transparency.
Education
High School Diploma -
Calamvale Community College
12.2015
Skills
- Account Reconciliation
- Accounts Payable (AP)
- Conflict Resolution
- Account management
- Data entry
- Administrative support
Languages
Arabic
English
Current Position
Account Manager at moneytech
Timeline
Account Manager
Moneytech
01.2024 - Current
Records Management Officer
DXC Technology
01.2023 - 11.2023
Settlement Officer
DXC Technology
06.2022 - 11.2022
Broker Support and Application Originations
DXC Technology
10.2021 - 11.2023
KYC Analyst
BOQ Group
03.2021 - 08.2021
Customer Service Assistant
Latitude Financial Services
04.2017 - 11.2019
High School Diploma -
Calamvale Community College
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