Alyse Berry
Glenwood,NSW
Summary
Goal-oriented and hardworking, caring with students of different learning levels and backgrounds. Always ready to step in and positively impact student experiences or team member wellbeing with timely support. Reliable in maintaining orderly spaces and supervising staff and students to ensure smooth running and safety. Reliable, honest and dedicated member of any team in the variety of roles held.
Overview
5
5
years of professional experience
Work History
Restaurant Supervisor/Restaurant Team Member
Fitzroy Lane
02.2022 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Mentored newly hired employees on operating procedures, equipment and safety.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Assists in answering phone calls and emails
Australian Girls Choir Venue Manager
Australian School Of Performing Arts
02.2022 - Current
- Supporting groups of children between the ages of 5-7 attending AGC lessons, providing supervision before and after classes and additional support for students who are unwell or anxious.
- Monitor student additional needs including medical plans for Anaphylaxis and any other medical or special needs.
- Monitor and enforce legal orders to maintain child safety.
- Provide support to music tutors throughout lessons.
- Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
- Interacted well with parents to build connections and nurture relationships.
- Assisted with public relations by participating in community events.
- Set up and organise venue for lesson use.
Team Member
KFC
Parklea, NSW
02.2019 - 04.2022
- Greeted guests pleasantly and answered menu questions.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Operated register to process payments and collect cash payment for order totals.
- Used proper techniques to prepare food and ingredients.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Supported sales efforts by suggestively upselling food items and increasing check averages.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Processed customer payments and balanced cash drawers.
Education
Bachelor of Arts - Psychological Sciences
Macquarie University
Sydney, NSW07.2025
High School Diploma -
Our Lady of Mercy College
Parramatta, NSW11.2021
Skills
- Staff Management
- Complex Problem-Solving
- Training and Mentoring
- Complaint Resolution
- Active Listening
- Team Development
- Customer Relations
- Writing and Verbal Communication
- Classroom Management
- Attendance Monitoring
- Student and Parent Relations
- Student Records Management
- Student Supervision
- Classroom Support
- Calm and Patient Demeanour
- Positive Attitude
- Classroom Preparation and Maintenance
- Effective Communication
- Relationship Building
- Helping Students With Special Needs
- Collaborative team member
Accomplishments
2021: Duke of Edinburgh Bronze Award
References
Australian Girls Choir
Venue Manager
Cassandra Vasic
0407275627
Cassandra.vasic@gmail.com
____________________________
Fitzroy Lane
Group Front of House Manager
Kereana Rei
0412294641
kereana@fitzroylane.com
___________________________
Fitzroy Lane
Functions Executive
Samantha Tripp
0466187439
samantha@fitzroylane.com
Timeline
Restaurant Supervisor/Restaurant Team Member
Fitzroy Lane
02.2022 - Current
Australian Girls Choir Venue Manager
Australian School Of Performing Arts
02.2022 - Current
Team Member
KFC
02.2019 - 04.2022
Bachelor of Arts - Psychological Sciences
Macquarie University
High School Diploma -
Our Lady of Mercy College
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