Alyse Devcich
Point Cook,VIC
Summary
Dedicated encouraging professional and creative problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organization
Overview
8
8
years of professional experience
Work History
2IC Manager
Gracegate Church
07.2023 - 05.2024
- Providing practical and emotional support for clients living in a supported living environment, whose lives are significantly impacted as a result of substance use.
- Fostered a positive living environment by promoting compassion, coping strategies, open communication channels, and conflict resolution.
- Foster a culture where risks are identified reported and properly managed
Customer Service Representative
Air New Zealand
09.2022 - 07.2023
- Managed high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
PROFESSIONAL TELE FUNDRAISER
Smart Health Australia
03.2018 - 09.2022
- Promoted the objectives and causes of the organization
- Solicited supporters for monies to support the overall mission of the organization.
- Trained co-workers in effective fundraising techniques, empowering them to confidently solicit donations on behalf of the organization.
PROFESSIONAL TELE FUNDRAISER
2Evolve
03.2016 - 04.2018
- Raised significant funds by executing effective telecommunication fundraising campaigns.
- Streamlined call centre processes for improved efficiency and reduced wait times.
- Maintained up-to-date knowledge of campaigns and changes.
CAREERS ADVISOR
Lode Careers
12.2015 - 11.2016
- Expertise in helping unemployed individuals and college graduates find gainful employment.
- Developed and implemented comprehensive career guidance programs, resulting in greater student awareness of potential career paths.
Skills
- Empathy
- Team player
- Resilience
- Interpersonal Skills
- Problem Resolution
- Customer Service
- Call center experience
- Risk Management
- Active Listening
- Assertiveness
References
REFERENCES ON REQUEST
Timeline
2IC Manager
Gracegate Church
07.2023 - 05.2024
Customer Service Representative
Air New Zealand
09.2022 - 07.2023
PROFESSIONAL TELE FUNDRAISER
Smart Health Australia
03.2018 - 09.2022
PROFESSIONAL TELE FUNDRAISER
2Evolve
03.2016 - 04.2018
CAREERS ADVISOR
Lode Careers
12.2015 - 11.2016
Similar Profiles
Hannah OliverHannah Oliver
Youth Mentor at Gracegate Church, RosedaleYouth Mentor at Gracegate Church, Rosedale
Nicholas StarrNicholas Starr
Directions Coach at Gracegate CentreDirections Coach at Gracegate Centre
Dakota GreenDakota Green
Children’s Teacher & Mentor at Gracegate CentreChildren’s Teacher & Mentor at Gracegate Centre