Alyse Matos
St Johns Park,NSW
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Engaging personality and flexible approach when anticipating needs to facilitate an enjoyable experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista
Nutrition Station
05.2022 - Current
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and to meet customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints to maintain positive work environment
- Kept server areas clean and stocked to increase efficiency while working tables.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Barista
German Austrian Society
11.2021 - 05.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Waitress
Saluti Cafes
02.2021 - 10.2021
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Customer Service
McDonald's
01.2019 - 02.2021
- Immediately brought critical issues to customer service manager for resolution.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
Education
High School Diploma -
St Johns Park High School
Greenfield Park, NSW09.2023
Skills
- Hospitality Service Expertise
- Problem-solving
- Organizational skills
- Stress management
- Decision-making
- Adaptability
- Multitasking
- Interpersonal skills
- Allergy awareness
- Excellent communication
- Active listening
- Reliable and Responsible
Certification
First Aid and CPR Training
Completion of New Worker NDIS Induction Module
Completion of 'Quality, Safety and You' NDIS Worker Orientation Module
Completion of Supporting Effective Communication Module
Completion of Supporting Safe and Enjoyable Meals
Timeline
Barista
Nutrition Station
05.2022 - Current
Barista
German Austrian Society
11.2021 - 05.2022
Waitress
Saluti Cafes
02.2021 - 10.2021
Customer Service
McDonald's
01.2019 - 02.2021
High School Diploma -
St Johns Park High School
Similar Profiles
Michelle CiavoneMichelle Ciavone
Customer Service Representative at Nutrition StationCustomer Service Representative at Nutrition Station
Chimene ElchamChimene Elcham
All Rounder/Kitchen Supervisor at Nutrition StationAll Rounder/Kitchen Supervisor at Nutrition Station
Joanna MadisonJoanna Madison
Insulator at Harris Power Station, McGuire Power Station, Catawba Power Station, Oconee Power Station, Robinson Power Station, Brunswick Power Station, North Anna Power Station, Surry Power StationInsulator at Harris Power Station, McGuire Power Station, Catawba Power Station, Oconee Power Station, Robinson Power Station, Brunswick Power Station, North Anna Power Station, Surry Power Station
ERIKA PALUCHAERIKA PALUCHA
Call Center Customer Service Representative at Hays Recruitment for IAGCall Center Customer Service Representative at Hays Recruitment for IAG
Sophia VuongSophia Vuong
Pool Lifeguard at Fairfield City CouncilPool Lifeguard at Fairfield City Council